The customer feedback for All Platinum Termite & Pest Control presents a landscape of contrast. On one hand, reviewers praise the swift and timely response, the professionalism, thoroughness, and effectiveness of technicians, notably Lawrence, Joe, Eric, Aramis, and Chris. Many customers express gratitude towards prompt interventions, where technicians like Lawrence and Eric provided comprehensive inspections and education on pest-related issues. An emphasis on the company's personnel being communicative, kind, and helpful forms a strong positive reputation. On the other hand, there are accounts of dissatisfaction, primarily revolving around the effectiveness of the treatments provided and customer service post-treatment. There is a reported instance of recurring pest issues despite promised eradication, leading to frustration and a sense of disregard when communications with the exterminator, Chris, became unresponsive. Another negative experience focused on a cost-service mismatch, where the customer felt overcharged for minimal intervention. These conflicting reviews point towards a discrepancy in service consistency, impacting the overall company reputation.
Positive feedback for All Platinum Termite & Pest Control underscores several key aspects of the service. Technicians such as Lawrence, Joe, Eric, Aramis, and Chris receive significant commendation for their professional demeanor. Their quick response time, even during untimely hours, and on weekends, displays a strong commitment to customer needs. Technicians have been noted to conduct thorough inspections, clearly communicate their process, and offer educational insights to the customers, enhancing the customer experience. The aforementioned staff members have been described as kind, polite, efficient, helpful, and thorough, indicating that customer service is highly valued and effectively delivered by many representatives of the company. Moreover, the ability to address issues promptly and offer preventative tips and ongoing support reflects positively on the company, securing lifelong customers and enthusiastic referrals.
Critical feedback for All Platinum Termite & Pest Control emphasizes two main areas of concern: the efficacy of pest control treatments and post-treatment customer service. There are reports of the treatments, including the hornet & wasp extermination services, failing to provide a lasting solution to the pest problems, with infestations recurring soon after service. The continued presence of pests, coupled with a strong chemical odor, has led to dissatisfaction among customers. Furthermore, concerns arise from the lack of response from a technician post-treatment, contributing to a perception of unreliability and disrespect toward customers. The sense of being overcharged also stems from an experience where the service provided did not align with the price paid, with a customer feeling robbed after a mouse reappeared following the technician's visit. These negative experiences highlight a potential inconsistency in service delivery and effectiveness, which could detract from the overall reputation of the company.
According to customer reviews, All Platinum Termite & Pest Control has demonstrated a strong ability to respond quickly to emergency calls, often arriving within a few hours of contact. Their technicians have been commended for their promptness even during late hours and weekends.
While the company promises effective solutions and some customers have reported satisfaction after one treatment, there have been instances where pests reappeared requiring additional interventions. It's important to discuss the likelihood of a successful one-time treatment with your technician, given that outcomes may vary depending on the severity and type of infestation.
Many customers have received follow-up support when needed, however, there have been reports of communication challenges with follow-up service. It's advisable to clarify the company's policy on follow-up support and to obtain confirmation of ongoing communication in case additional service is required.
All Platinum Termite & Pest Control™️ is a family owned & operated business which provides all of New York & New Jersey's residential and commercial owners with reliable and affordable pest control. We are a top rated, Five star Google guaranteed, pest control company .All of our services are in compliance with federal and state law, and only environmentally friendly products are used in our work. Same Day Service available. We are the Tri-States most trusted & recommended pest control service.Our team is highly trained in all phases of Pest control. Our Bed bug Canine detection service is one of the finest services we provide throughout the tri state area. Detecting Bed bugs in commercial and residential homes .We are always here for you!
