Customer feedback reveals some dissatisfaction with elements of the Alcatraz Gift Shop experience. A prominent concern is the shop's physical environment, which many customers find cramped and cluttered, making the shopping experience less enjoyable, especially for those who need more space to navigate comfortably. Price sensitivity is another issue, with some visitors perceiving merchandise as overpriced, a factor that could deter price-conscious tourists or negatively impact the perceived value of their purchases. Additionally, interactions with staff have been inconsistent, as some customers describe their experiences with employees or possibly the owners as rude, which could tarnish the company's reputation for those affected by such interactions. The store's customer service aspect seems to swing between two extremes, with very positive experiences on one end and markedly negative ones on the other, indicative of perhaps an uneven quality of service.