The overarching sentiment in the customer reviews for ACTION Termite & Pest Control is positive. Customers applaud the professionalism, knowledge, and efficiency of the technicians and sales staff. Multiple reviewers expressed gratitude toward individual employees by name, indicating a personal touch and memorable service. The reviews repeatedly commend technicians for being punctual, communicative, and respectful of people's homes and pets. From initial contact through service completion, the company seems to maintain consistent communication, with technicians often sending reminders and updates on arrival times. Services such as gopher extermination, bee removal, and various pest treatments are highlighted as effective, suggesting the company delivers on its promises. A minor setback noted in the past—lack of Saturday service—appears to have been mitigated, as customers can now schedule services that align with their availability due to the flexibility offered by remote work.
ACTION Termite & Pest Control receives substantial praise for various elements of their service. Key positive aspects include the technical skill and thoroughness of the technicians and the effectiveness of the treatments provided. The company's staff—from sales to service technicians—is noted for professionalism and courtesy, enhancing customer trust. Attention to detail is frequently mentioned, evidenced by technicians cleaning up after treatments and taking precautionary steps like wearing booties to protect clients' homes. Additionally, customers appreciate the proactive communication practices and the willingness of technicians to explain procedures and answer questions, emphasizing a customer-centric approach. Concern for pets and meticulousness in work suggest that ACTION Termite & Pest Control prioritizes customer satisfaction across various vectors of their service delivery.
While overwhelmingly positive, the feedback reveals a scant number of negatives. The company previously discontinued Saturday services, causing inconvenience for some customers, though this issue seems resolved as customers can now accommodate treatments within their schedules due to the increased prevalence of working from home. Despite the detailed positives, the narrative lacks significant instances of dissatisfaction or critical service flaws, suggesting ACTION Termite & Pest Control maintains a high standard in customer experience. However, the lack of critique may also imply a possible selection bias in the reviews provided, where only favorable feedback is highlighted. Addressing and openly discussing any potential issues or criticisms would provide a more balanced view of the company's service quality and reliability.
ACTION Termite & Pest Control offers treatment for various pests, including termites, gophers, bees, and cockroaches, as evidenced by successful customer experiences in the reviews.
Previously, the company discontinued Saturday services, causing some inconvenience. However, reviews imply that services can be scheduled at more flexible times to accommodate customers' availability preferences.
Technicians from the company are mindful of pets, providing advice on managing them during service and taking protective measures, such as wearing booties, to ensure the safety and cleanliness of customers' homes.
Serving Arizona since 1969, Action Termite & Pest Control has built a reputation for exceptionally high service standards, reliable products and techniques, and expertise in all elements of termite & pest control.Our licensed technicians are involved in ongoing training programs to ensure that our customers receive not only excellent service, but also the latest and best technologies available for the identification and elimination of any pest problem.We are proud of our A+ rating with the Better Business Bureau, our excellent standing with the Arizona Office of Pest Management. Call us for any of your pest control needs including but not limited to; Termites, Pigeons, Rodents, Bees, Bed Bugs, Scorpions, Roaches, Birds, Rodents & more!
