York Hall Leisure Centre presents a mixed overall company reputation according to the recent reviews. Positive feedback highlights the value provided by the monthly membership and appreciation for specific community-centric offerings such as the women-only swimming evening. However, there are significant pain points that have consistently dampened customer experiences, predominantly around the state of the facilities and service quality. There's frequent mention of issues such as poor maintenance of the gym and spa, unhelpful staff, and subpar organization during events. For instance, customers report lack of proper cleanliness, broken equipment, and a need for better customer support and guidance. Additionally, the lack of proper amenities such as towels in the sauna and the absence of basics like a working sound system during events have been noted as detractors from what could otherwise be a variety of enjoyable experiences.
York Hall Leisure Centre has been commended for certain aspects of customer service and facilities. The centre's commitment to inclusive events, notably a weekly women-only swimming session, has been appreciated and is seen as a valuable community service. In terms of affordability, the swimming lessons and the value offered by the monthly membership have been positively received. Individual staff members, like Ismail from the reception, have been acknowledged for their informative and helpful service, contributing positively to customer satisfaction. Additionally, the centre's location is conveniently close to a tube station, making it accessible for event attendees and regular visitors. Cleanliness in certain areas, such as the toilets during busy events, has also been mentioned as satisfactory.
The reviews for York Hall Leisure Centre reveal several areas of concern that potential customers should be aware of. The spa and gym facilities have been described as unsatisfactory, with reports of fundamental issues such as inadequate changing rooms, temperature control problems, and equipment often being out of service. There is also a lack of proper amenities and a noted absence of customer orientation, such as unclear signage and inadequate staff engagement. Spa experiences have been marred by a lack of air filtration and what some feel is an overhasty closure. Additional frustrations include an absence of jacuzzis, steam rooms not being operational, and poor event management, evidenced by overpricing at the bar and technical difficulties in audio systems during shows. What ought to be a welcoming and professional environment has been perceived by some as lackluster and may result in limited duration of use and repeated customer dissatisfaction.
According to recent reviews, the spa facilities are considered limited with sauna and steam room being the main offerings. Customers should note that additional amenities like jacuzzis may not be available, and there have been mentions of the steam rooms occasionally being out of action.
The venue is noted for being easily accessible and generally suitable for events such as wrestling and boxing matches. However, potential attendees should be aware of some organizational shortcomings, including issues with overpriced beverages, and problems with the sound systems during shows.
Feedback on staff accessibility and friendliness has been varied. While certain staff members, like Ismail from reception, have been praised for their service, there is also a notable number of reviews expressing dissatisfaction with staff helpfulness, particularly at the front reception and during inquiries about memberships and facilities.
Council-run gym with a day spa and sauna, gym with group fitness classes and swimming facilities.
