This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Drumbrae Leisure Centre?
As of Apr 14, 2024, 458 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Drumbrae Leisure Centre's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
About this report
This report was produced by Trustguide on Apr 14, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source
Created by
Trustguide
Published on
April 14, 2024
Last updated
April 14, 2024
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Satisfaction Score
Based on the set of reviews used to generate this report, it appears that of Drumbrae Leisure Centre's customers had a positive experience.
As of Apr 14, 2024, 458 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Drumbrae Leisure Centre appears to have a largely positive reputation based on the latest reviews. The centre is appreciated for its beautiful location, ample parking, and extensive facilities, which include a gym, swimming pool, and space for various indoor games. The reviews consistently mention the cleanliness of the pool and the premises overall, as well as the professionalism and friendliness of the staff. However, there are concerns regarding the cost of the monthly swim membership and its value, particularly when the pool is not available during peak times. There are also recurring comments about the cleanliness of changing areas, especially in the afternoons, and isolated reports of unpleasant odors in the restroom facilities.
Positive Feedback
Drumbrae Leisure Centre is commended for its comprehensive range of amenities including a gym, swimming pool, and spaces for badminton, Zumba, and yoga among others. The cleanliness of the facilities, particularly the swimming pool, is often highlighted as a standout feature. The staff receives accolades for their friendliness and professionalism, contributing to a welcoming and supportive environment for visitors. Additional positive feedback surrounds the convenience offered by the ample parking space, easy payment options, and the facility's recent upgrades. The availability of discounts, a café, and EV charging stations further contribute to the centre's favorability in customer experience.
Concerns and Threads
Despite its many strong points, Drumbrae Leisure Centre faces some criticism from its patrons. The cost of the swim membership is perceived as high especially considering the limited pool availability post-5pm which inconveniences working individuals. Overcrowding in the medium swim lane also emerges as a concern, suggesting a demand for better management of lane assignments. Concerns about afternoon cleanliness in the changing areas and occasional unpleasant odors from the urinals suggest lapses in maintenance that could impact customer comfort. Addressing these issues could enhance the overall user experience.
Frequently asked questions about Drumbrae Leisure Centre
Can I use the facilities at Drumbrae Leisure Centre without a membership?
Yes, Drumbrae Leisure Centre offers the option to use the facilities without a membership. You can pay per visit and are able to use card payment for convenience.
What are the parking facilities like at Drumbrae Leisure Centre?
Drumbrae Leisure Centre boasts ample parking space, which is available for free. The centre also provides on-site EV charging for electric vehicles.
Are lockers available at Drumbrae Leisure Centre, and do they require a fee?
Lockers are available for use in the changing areas. They require a £1 coin, which is returned after use. It is suggested to bring your own coin for convenience.
Recent customer reviews and testimonials for Drumbrae Leisure Centre
Dharmesh Parmar
5-Star
a year ago
Beautiful location. Greenery all around and a big ground next to it. A big parking space as well. It has gym, swimming pool, space for indoor games, etc. Quiet big to let enough quantity of people allowed in at a time. They also offer different types of discounts.
norman phipps
5-Star
3 months ago
Returning to swimming after a 5 year hiatus. I only swim once a week so I don't have a membership. I pitch up at 6:25am and I am able to pay by card. Showers/pool is always clean. Lane swimming in place slow/medium/fast/other, I usually stick to medium. My only issue is that the medium lane can get a bit busy. I would suggest creating another one, probably from the "other" lanes.
Iain Johnston
5-Star
5 months ago
Great pool and good clean facilities. What’s bad and despite being operated as a charity, is the monthly subscription is now nearly £50 for swim membership. That would be fine if the pool was always open but it’s not always open from 5pm when most people who work finish.
E.G unlimited swim in Fife is £37 pm, in Boness its £22 pm. Is heating, wages, and costs so much more in Edinburgh?
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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