I was not shown how to sign in, use the barriers or even given a tour of the facilities. There was a day in which I struggled to enter and about eight of the staff all stood behind the counter having a laugh and a giggle at my expense. I hadn't signed in or scanned my rubber band properly. All seven of them stood and watched, grunting and getting all frustrated. It was pathetic. The stuff, one would expect to find in a school yard. The worst one is the assistant manager. His name is Steven Niblock and he cannot even use capital letters when writing his own name on his linked-in page, let alone run a busy leisure centre, yet has the audicity to call people with disabilities stupid and openly mock them for not being able to utilise fancy new gadgets they were never shown how to use. Claims to have studied a degree at the not-so-famous Loughborough College. I don't believe him. I think he bought it online. As for being driven, he should stop kidding himself. He and the rest of the elderly staff, seem to be counting down the days until the GCC offer them a severance package. They seem determined to make life incredibly difficult for visitors until that day eventually comes. Overall, a decent facility but if you run into any issues as I did, don't expect sympathetic or supportive staff.