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Morley Leisure Centre

Morley Leisure Centre Reviews Summary

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Leisure Centres | Leeds

Queensway, Morley, Leeds LS27 9JP

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Morley Leisure Centre?

As of Apr 12, 2024, 188 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Morley Leisure Centre's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 12, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
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Published on
April 12, 2024
Last updated
April 12, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Morley Leisure Centre's customers had a positive experience.

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Morley Leisure Centre

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Morley Leisure Centre's customer reviews analysis

Morley Leisure Centre is positioned as a community focal point for health and fitness, offering a variety of facilities and activities tailored for different age groups and interests. Reviews indicate a generally strong reputation with commendation for state-of-the-art gym equipment, diverse class offerings, and friendly staff. The clean and well-maintained spaces, notably the swimming pool, contribute positively to the user experience. However, there are critical remarks regarding customer service, specifically the staff's handling of unexpected events and communications. Instances of poor management, such as inadequate responses following an evacuation or sudden closures of facilities without prior notice, have marred the center's reputation. Concerns about children's access to the gym area causing safety issues and inconveniences for other members also recurrently emerge in feedback. Despite the negative experiences, these do not overwhelmingly dominate the center's perception, which sustains a principally favorable outlook from its patrons.

Positive Feedback

Positive customer feedback for Morley Leisure Centre highlights several key strengths. The facility boasts up-to-date gym equipment that satisfactorily meets various fitness needs, and the variety of classes available appeals to a wide audience looking for everything from yoga to high-intensity training. The friendly and knowledgeable staff enhances the customer experience by providing assistance and fostering a welcoming environment. Several reviews specifically praise the leisure center's cleanliness and organization, which create a constructive ambiance for visitors. Programs for infants, like swimming and gymnastics classes, receive particular acclaim for their quality and the positive impact on participating children. The availability of refreshments at the center is also well-received, further emphasizing Morley Leisure Centre's commitment to providing a holistic health and wellness environment.

Concerns and Threads

The negative feedback for Morley Leisure Centre centers around customer service issues and facility management. A recurring theme is the staff's perceived inadequacy in handling situations, which includes unprofessional responses to inquiries and poor communication about facility availability. During an emergency evacuation, the lack of compensatory measures for inconvenienced patrons, particularly those with young children, has left a negative impression. The misuse of gym equipment by younger visitors not only raises safety concerns but also interferes with adult members' workouts. Additionally, the perceived high cost relative to the services offered, especially when access to equipment is hindered by overcrowding, detracts from the center's value proposition. This underscores a need for improved access management and enhanced customer service training among staff.

Frequently asked questions about Morley Leisure Centre

Are there facilities and classes suitable for young children at Morley Leisure Centre?

Yes, Morley Leisure Centre offers programs specifically designed for young children, including infant swimming and gymnastics classes that are well-received by patrons.

How do patrons rate the condition of the gym equipment and cleanliness of the facilities?

Patrons often commend the modern gym equipment, noting that it is well-maintained and caters to a range of fitness levels. The cleanliness of the facilities, including the pool area, is also frequently highlighted as a positive aspect.

Have there been any concerns related to customer service at the leisure centre?

Yes, some reviews express concerns about customer service, specifically regarding staff communication and professionalism. Issues include lack of prior notice about facility closure and inadequate response to unexpected events affecting patrons.

Recent customer reviews and testimonials for Morley Leisure Centre

Morley Leisure Centre
Mrs A
1-Star
6 days ago
Well I haven't been, but judging on how incompetent and abrupt the person is who I emailed for information is, I'm not sure I want to. Just because you are council led, does not mean you have to be rude. Private is the only way I think.
Morley Leisure Centre
Tirthadeep Kundu
1-Star
3 months ago
Morley Leisure Centre offers a well-rounded fitness experience with state-of-the-art facilities. The modern gym equipment caters to various fitness levels, and the diverse range of classes, from yoga to high-intensity workouts, ensures there's something for everyone. The staff is friendly, knowledgeable, and always ready to assist. The swimming pool is well-maintained, providing a refreshing escape. The center's cleanliness and organization contribute to a positive atmosphere. Morley Leisure Centre stands out as a community hub for health and wellness.
Morley Leisure Centre
W T
1-Star
4 months ago
Fantastic for baby/toddler classes my little one loves their swimming lesson (pool reasonably warm) and the swim teacher Megan fantastic. Gymnastics is also great. Staff always friendly and helpful.
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Overall Rating

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Overall Rating
4.3
/5
188
reviews
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About Morley Leisure Centre

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