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Woodbridge Home Solutions Reviews Summary

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Window Cleaners | Dallas, TX

4519 Sigma Rd, Dallas, TX 75244, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Woodbridge Home Solutions?

As of Mar 15, 2024, 657 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Woodbridge Home Solutions's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 15, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 15, 2024
Last updated
March 15, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Woodbridge Home Solutions's customers had a positive experience.

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Woodbridge Home Solutions's customer reviews analysis

Woodbridge Home Solutions receives mixed reviews from customers, reflecting variances in customer service experiences and product satisfaction. Customers often praise the quality and aesthetics of the windows and doors installed, with particular emphasis on the transformational effect they have on homes. The workmanship, particularly with regards to window sealing, is generally commended. Installation experiences are predominantly positive, featuring compliments on the professionalism, efficiency, and attention to detail of installers. However, there are several complaints regarding post-installation issues, such as debris left on the premises and concerns with the implementation of the company's Lifetime Warranty being questionable amidst reports of denied claims for hail damage repairs. Additionally, some customers have had difficulty with customer service responsiveness, specifically when seeking rectification of issues or inconsistencies in sales information, and some experiences recount incessant sales calls even after customers had chosen other contractors.

Positive Feedback

Positive reviews for Woodbridge Home Solutions tend to praise the high-quality and aesthetic appeal of the windows and doors provided. The exceptional workmanship is a recurring theme, with many customers noting that products like windows not only enhance the visual appeal of their homes but also contribute to improved insulation and utility efficiency. Installation teams are often described as professional, friendly, and completing work expeditiously, sometimes in astonishingly short time frames. The customer experience from sale to completion is highlighted as seamless by some, with individual installers receiving applause for their dedication and meticulous work ethic. The overall sentiment from positive reviews is that Woodbridge provides products and services that meet or exceed customer expectations, leading to strong recommendations.

Concerns and Threads

Despite numerous positive sentiments, Woodbridge Home Solutions has its share of negative feedback. Some customers express dissatisfaction with installation practices, like leaving hazardous debris around properties or failing to properly finish installations, such as not removing old hardware. Communication appears to be a weak point, highlighted by unfulfilled promises to return calls and address grievances, which has led to frustration and a diminished sense of trust. Concerning warranty claims, particularly for hail damage, some clients report feeling misled, as their expectations of the Lifetime Warranty conflicted with the company's execution of it, resulting in out-of-pocket expenses that were not anticipated. Persistent and unwanted sales calls, even after customers have decided upon other services, is another aspect drawing customer ire. These negative experiences underscore areas where improvement is crucial for maintaining a solid reputation.

Frequently asked questions about Woodbridge Home Solutions

What happens if I encounter problems after my Woodbridge Home Solutions installation?

If you experience issues post-installation, you should contact Woodbridge's customer service to report the problem. However, some customers have noted challenges in getting timely responses or solutions. It's recommended to be persistent in your communication and document all interactions for reference.

Does the Lifetime Warranty cover hail damage repairs?

The company advertises a Lifetime Warranty, but there have been instances where customers reported that their hail damage claims were denied. It is essential to discuss the specifics of the warranty with a representative and get clear written documentation of what is covered.

Can I expect my installation to be completed quickly?

Many customers report that their Woodbridge installations were carried out swiftly and efficiently, often within a day or less. However, the time required can vary based on the size of the project and installation crew availability.

Recent customer reviews and testimonials for Woodbridge Home Solutions

Woodbridge Home Solutions
challengers 1&2 yay!
5-Star
2 weeks ago
I highly recommend this company for your new Windows and doors! The whole process from signing to installing is very simple and rewarding. The installation process was done in a matter of hours(5 1/2) The crew - Thomas,Jason,Josh, John were friendly efficient and down right amazing! Thanks again guys!! That’s why WoodBridge my friend. Best in Texas.
Woodbridge Home Solutions
Samantha Terreault
5-Star
2 months ago
The windows are beautiful, but the installation was not great. After the windows were installed, I walked around my home to find large pieces of glass in both the front and back yard. The installers also did not remove the hardware for my blinds in the kitchen window. Mind you, they did for all the other windows. They caulked the window around this and this is very bothersome and caulked incorrectly for the price I paid for these windows. I voiced these concerns to the individual who called to see how installation was and she said Mark would give me a call. That has yet to happen and it has been close to a month.
Woodbridge Home Solutions
Michael Parkhurst
5-Star
9 months ago
The windows are beautifully designed and built. They instantly change both the look and feel of our home. All windows were installed in a day and a half by one individual. The installer was very professional and personable. He went right to work, removing the old windows and making repairs where needed. I was very impressed by his work ethic and the windows were beyond my expectations. Bravo Woodbridge 👏 from sale to completion the process, promises, and product, were exceptional. Services: Window installation, Window design, Casement window installation & replacement
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Overall Rating

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A+
A
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D
F
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Overall Rating
4.4
/5
657
reviews
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About Woodbridge Home Solutions

Window Cleaners
Woodbridge Home Solutions is a top-rated home improvement and window replacement company in Dallas County, specializing in exceptional exterior remodeling services. Our certified and insured installers have provided homeowners in Texas with energy-efficient replacement windows, vinyl siding, and patio doors since 1989. Design assistance is available to enhance your home's curb appeal with new custom windows and entry doors. Lifetime warranties are included on materials and labor for residential exteriors products. Woodbridge is a proud National Association of Remodeling Industry member and supports charities such as American Red Cross. Call our experts today for the best deals on Dallas window installation and exterior renovation projects.
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