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As of Apr 13, 2024, 227 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Krasiva Windows And Doors's customer reviews analysis

Evaluating the plethora of reviews for Krasiva Windows and Doors reveals an overwhelmingly positive reputation for the company. Across multiple accounts, customers commend the professional demeanor of the sales team, focusing on their informative and low-pressure sales pitches, particularly noting Mike's thorough explanations and impressive demonstrations. Transparency and responsiveness also seem to be a hallmark of their service, with the General Manager, Derrick, being accessible for inquiries and information sharing. The installation team is repeatedly praised for their punctuality, skill, expedience, and the quality of their work, often completing installations ahead of schedule. The company's adaptability and consideration are further underscored by their collaboration with customers' schedules and their extra efforts during the installation process. While the feedback is predominantly positive, there are limited mentions of any negative experiences, suggesting that negative encounters are outliers or perhaps not reported in this set of reviews. Recurring themes include the company’s professionalism, quality of products, efficiency of installation, and overall customer satisfaction, contributing to Krasiva's commendable reputation.

Positive Feedback

Krasiva Windows and Doors has fostered a great deal of positive feedback, concentrating on several pivotal aspects. The sales experience is repeatedly highlighted as both pleasant and informative, with customers appreciating the non-aggressive approach taken by sales representatives like Mike. The general consensus is that staff knowledge and willingness to educate consumers contribute significantly to a positive experience. Moreover, the professionalism and skill of the installation crews are noteworthy, with teams led by individuals such as Tyrone completing projects ahead of schedule and treating customers' homes with care. Positive mention of the office staff, such as Mary Rexall, suggests a cohesive company culture focused on customer service. The quality of the actual products—windows and doors—is consistently praised, with customers reflecting on the improved aesthetic appeal and expected energy efficiency. Lastly, the high marks for punctuality and overall project management serve as a testament to the company's operational excellence.

Concerns and Threads

While overwhelmingly positive, the set of reviews provided does not overtly include experiences that could be characterized as negative about Krasiva Windows and Doors. Given the absence of specific complaints or dissatisfactions in the provided feedback, it is challenging to accurately identify any significant negative aspects. However, the lack of negative reviews should not imply that the company's services are flawlessly perceived by all customers—there is simply a lack of data in this context. It may be beneficial for Krasiva Windows and Doors to encourage more candid feedback to ensure that any less than satisfactory experiences can be addressed and used to improve their services where necessary.

Frequently asked questions about Krasiva Windows And Doors

How does Krasiva Windows and Doors handle the installation process?

According to customer reviews, Krasiva's installation crew is professional and skilled, often completing installations ahead of schedule without compromising quality. Customers report that the team is careful with their property and leaves the installation area clean, indicating a respect for the customer's home.

Does Krasiva offer any warranties on their windows and doors?

Yes, Krasiva provides a lifetime and transferable warranty on their products, ensuring customer confidence and satisfaction in the long-term reliability and quality of their investment.

Is the sales process high-pressure at Krasiva Windows and Doors?

Based on the reviews, Krasiva's sales process is described as low-pressure, with sales representatives like Mike commended for their personable and no-pressure approach. The staff is recognized for being knowledgeable and eager to answer questions without pushing for an immediate sale.

Recent customer reviews and testimonials for Krasiva Windows And Doors

Conrad vonSydow

5-Star

2 days ago

Getting new windows at Krasiva was a pleasant experience from start to finish! Everyone I worked with was a pleasure to talk to. Mike (Sales) took his time, explained our options thoroughly and gave us a few very impressive demonstrations before we made our decision. He was friendly, low-pressure, and answered all our questions directly. Derrick (General Manager) was exceptionally helpful when I called to ask about the status of our order, or when I had technical questions about the windows themselves. He went out of his way to talk me through the window features and sent me all the information I requested in detail. Tyrone and team (Install) got all our windows installed in two days (10 windows!). They were professional and took their time to do the job right. We were able to get our windows installed a couple weeks earlier than estimated as well, which was a nice surprise. The windows look great and we love how they let in so much light. (we were able to discard our solar screens due to the energy efficiency of the Desert Mountain Windows) I can't wait to see how much cooler they make the house this summer! We only did half the windows in our house, but I will definitely be calling Krasiva back when we are ready to do the rest.

Anson Gilbert

5-Star

5 months ago

We would like to say ‘thank you’ to the entire staff at Krasiva Windows & Doors. Diana and I had been discussing upgrading the windows in our home for a few years. We had a recommendation from a friend who had used Krasiva and highly recommended them. We made an appointment with Mike Goldman who came to our home, looked at all of the windows, and asked us what we were looking for. He mentioned he had a demonstration he could show us if we were interested that compared several of the windows on the market which he thought might help us. We were impressed with Mike - he is very knowledgeable and personable. I appreciated that he did not use a high pressure sales pitch at all. He answered all of our questions and we pretty quickly decided the direction we wanted to go. The windows have to be measured to order and Joe was by to do this within 2 days. They also helped us get approval from the HOA which was hassle free. When the windows came in - they called and scheduled a date and time for delivery and installation. The crew (Tyrone, Spencer, & Dustin) arrived on time and started to work, The crew was very professional and skilled - and they completed everything in 2 days! I was impressed how they treated us and our home. Mary Rexall (the office manager) sent us the lifetime and transferable warranty the next day. Mike Goldman dropped by to look over the new windows and asked us if we had any questions. We even received a call from Derrick Smith who is the manager asking us if we were happy and had any issues or concerns. If you are considering upgrading the windows in your home – we would highly recommend you consider using Krasiva.

Rondy McClellan

5-Star

3 days ago

I highly recommend Krasiva windows and doors. They did an amazing job from start to finish. They measured my windows for the estimate and then again before they put in the order. The entire staff was friendly and easy to work with. They answered all my questions and were helpful through the whole process. The installation crew completed the project sooner than expected. They took care in their work and cleaned the area before they moved on to another window. I am really happy with my windows, front door, and the sliding glass door. Thank you Krasiva!

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Krasiva Windows And Doors's customer reviews analysis

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Frequently asked questions about Krasiva Windows And Doors

How does Krasiva Windows and Doors handle the installation process?

Does Krasiva offer any warranties on their windows and doors?

Is the sales process high-pressure at Krasiva Windows and Doors?

Recent customer reviews and testimonials for Krasiva Windows And Doors

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