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Lifetime Reviews Summary

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Window Cleaners | Phoenix, AZ

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2580 E Camelback Rd, Phoenix, AZ 85016, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Lifetime?

As of Mar 26, 2024, 236 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Lifetime's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 26, 2024
Last updated
March 26, 2024

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Lifetime's customer reviews analysis

Based on the gathered reviews, Life Time's reputation is influenced by the quality of staff interactions, facility management, and amenity offerings, with mixed but predominantly positive feedback. Noteworthy is the praise received by specific staff members, such as Val Mendoza, cited for outstanding communication and service, which serves as a strong incentive for membership. Conversely, criticism targeting previous management failures underscores the importance of leadership in shaping member experiences—perceived enhancements under new management have been well-received, indicating responsiveness to member feedback. The gym's environment, particularly those within the Biltmore location, receives accolades for being clean, not too crowded, and providing a premium 'elite vibe.' However, consistency regarding maintenance, cleanliness, especially in locker rooms, and transparent communication related to membership terms are areas for potential improvement to elevate the overall experience to match the expectations set by the premium pricing structure of the company's services.

Positive Feedback

Positive remarks about Life Time revolve around excellent customer service, particularly by staff members who exemplify professionalism and attentiveness, contributing to a personalized and positive client experience. The addition of new managers who act on feedback and make tangible improvements, like renewed amenities and facility cleanliness, further boost customer satisfaction. Customers are drawn to the wide range of quality offerings such as the fitness floor, pool, and spa, praising the luxurious and comprehensive nature of the facilities. The flagship location in Arizona receives special mention for its stunning size, luxurious rooftop pool, and fitness offerings. The additional facilities, like the café and spa, along with community engagement and the well-kept appearance of the club, add to the allure of Life Time as a premium health investment destination.

Concerns and Threads

Life Time's negative feedback highlights several challenges faced by patrons. Issues such as slippery floors, long-duration maintenance work affecting the pool, and construction nuisances causing dust and cramped spaces have tarnished the customer experience. Discontent also stems from a perceived disconnect between the high costs of membership and the occasional lack of amenities, such as insufficient soap supply or inadequate locker room conditions. Customer grievances extend to billing and membership management practices where lack of clarity or miscommunication has led to financial inconvenience—a serious concern for customers paying premium fees. These shortcomings suggest a need for improved operational oversight and customer service training, as well as transparent and mistake-proof processes for membership and fee management.

Frequently asked questions about Lifetime

What amenities are included in a Life Time membership?

Life Time memberships typically include access to fitness floors that offer a variety of exercise equipment, group fitness studios, indoor and outdoor pools, upscale locker rooms, and wellness services like personal training and spa treatments. Each location varies, so we recommend checking with the specific club for a complete list of amenities.

How responsive is Life Time to member feedback and concerns?

Many reviews indicate that the new management at various Life Time facilities is receptive to member feedback, making noticeable improvements such as better cleaning routines and updating amenities like towels and shower products. However, members are encouraged to raise any issues directly with the club to ensure timely resolutions.

Are there any recurrent issues with the facilities at Life Time gym locations?

Some members have reported maintenance issues such as non-functioning showers and out-of-service pools, as well as concerns about locker room cleanliness and safety hazards like slippery floors around the wet areas. Life Time appears to be working on addressing these problems, although the pace and efficacy of resolution may vary by location.

Recent customer reviews and testimonials for Lifetime

Lifetime
Yossi Sarshar
5-Star
6 days ago
I cannot express how incredible the service I received by Val Mendoza has been over the last few years. Val is the membership concierge leader over at Lifetime and has always provided not only amazing communication skills but also is the main reason to join Lifetime. Thank you so much!
Lifetime
Jason Stanphill
5-Star
a month ago
Not getting rid of my past review as it shows how a horrible a manager can destroy a business by having no customer service. There is a new manager here and things have shifted incredibly. She takes feedback from members and quickly takes action. Finally new towels! New shower products. Regular cleaning! A happy front desk staff! They increased the workout floor in size by getting rid of unused areas. Management makes the world of difference. My question is though.. will our rates drop being the previous manager increased them every 6-8 months for 2 years and prices are higher here than gyms in LA. OLD REVIEW: This gym should be a 911 to corporate. This is the highest costing diamond club in the valley and they are failing all around. One, they can’t keep staffing so in turn there is never towels in the locker room. They have an attendant currently walking around handing out towels by request vs just folding towels and putting them on the shelves. There is 3 showers currently not working. The water pressure and piping at this gym has been getting worse rapidly. The issue here is that no one in management uses the facilities to know if anything needs maintenance. They rely on members to complain. This is the worst business motto. I currently could go to LA fitness and get people who care more about the shower area. From a business stand point, the management here needs to tell their regional manager what’s going on so they can actually get support. The reason this gym got ranked 2 stars is that it has a nice gym floor, pool and classes. The rest of it needs 911 support. I also hate writing this right now as I enjoy a few members on the management team here but this is not ok.
Lifetime
Gavin Porter
5-Star
a month ago
This is a great gym. Things don’t get too crowded and it’s generally clean. My only critique is the locker room. Often out of soap and can be messy. For the price, you expect more in this area. But I’d recommend this gym to anyone that regularly goes. It’s worth the cost in almost every other category.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Lifetime's customers had a positive experience.

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Lifetime

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4
/5
236
reviews
Excellent
Good
Average
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Poor
More details

About Lifetime

Window Cleaners
Life Time Biltmore is more than a gym, it's an athletic country club. Life Time has something for everyone: an expansive fitness floor, unlimited yoga and studio classes, basketball courts, eucalyptus steam rooms, and outdoor pool. Receive unlimited group training and individualized attention when you choose a Signature Membership. Or get started at home with our Digital Membership, featuring virtual training programs, on-demand class video library and award-winning health and wellness content. Build your membership today.
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