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As of Apr 23, 2024, 333 customers have reviewed this business and rated it 3.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Ukwindowclean's customer reviews analysis

UKWindowClean presents a somewhat mixed company reputation based on the collected customer feedback. There are certainly elements of positive customer experience, with mentions of friendly and polite staff, reasonably priced services, and efficient payment systems. However, customer experience seems to vary significantly. Some commend the company for their great service and recommend it highly, while others have reported inconsistencies in cleaning quality and service delivery, like not having windows 100% clean, leaving streak marks, or gates open. There are concerns regarding scheduling, lack of access arrangements, and communication errors, which contributed to negative experiences. Further, incentives for positive reviews seem to diminish the perceived authenticity of some positive feedback. A trend emerges where initial satisfaction with the service declines over time, either due to the service quality itself or the management of operations and customer relations.

Positive Feedback

The positive aspects of customer feedback revolve around UKWindowClean's polite and friendly staff, the provision of a range of services beyond window cleaning, and a user-friendly payment system. Customers appreciate the ease of contacting the office and the flexibility offered in choosing the frequency of cleanings. The affordability and convenience of having multiple cleaning services available are also valued by the customers. The window cleaning service itself, when performed well, is described as spotless and the additional services like gutter and fascia cleaning are mentioned as easy to add on. There were customers who had consistent, trouble-free experiences, notably appreciating the service's overall reliability and efficiency.

Concerns and Threads

Key negative aspects are centered around experiences of inconsistent service quality and organizational issues. Some customers have reported windows not being thoroughly cleaned, evidenced by streaks and white spots, signifying possible issues with the water purification system being used. The inconsistency in service personnel seems to also affect the quality of the clean, as different operators may not be equally diligent or informed about specific property needs. Communication breakdown is another point of discontent; customers expressed frustration with not knowing cleaning schedules in advance and inadequate resolution from customer service. Cancellations were mishandled, leading to wrongful payment demands and a lack of trust in the company's business practices. The promise of a free clean for a positive review was also a source of dissatisfaction, especially when not honored, raising concerns about the genuineness of such reviews.

Frequently asked questions about Ukwindowclean

How can I ensure that UKWindowClean cleaners will have access to clean all my windows?

To ensure access, it is best to communicate your needs directly with the company before your scheduled cleaning. UKWindowClean may then provide a specific day for the service, allowing you to arrange for someone to be home or to provide instructions for accessing harder-to-reach areas.

What should I do if I am not satisfied with the quality of the window cleaning service?

If you are dissatisfied, you should contact UKWindowClean's customer service immediately to report the issue. They may offer to re-clean your windows at no extra charge. Consistent feedback can help the company address quality control and improve service.

Is UKWindowClean's pricing competitive, and what services do they offer?

UKWindowClean is considered to be reasonably priced and offers a variety of services including window cleaning, gutter cleaning, and cleaning of soffits and fascias. Customers find the pricing affordable for the range of services provided.

Recent customer reviews and testimonials for Ukwindowclean

Annie Shaw

4-Star

a month ago

Windows are not always 100% clean and have streak marks/bits on them. I have had to go over with a cloth on more than one occasion. It would be good to know what day the guys were coming as there is no access around the back of the house although I know that is difficult with your scheduling and weather etc. I think the ease of contacting the office is good and it’s great to have options on how often the clean is required. The one chap I have met was friendly and polite but I’m sorry it was so long ago I can’t remember his name

Ashley Owen

4-Star

2 months ago

Great service,windows are cleaned well and all for a good price. Been using UK window clean for a while now & not had any problems. I highly recommend.

Gary Mcintosh

4-Star

4 months ago

First clean was okay, then got an email or text that if you leave a good review the next clean will be free (so be aware any good reviews will be for a free clean and not necessarily genuine) but thought I’d had no issues and the clean was satisfactory. I didn’t get the next clean free, addressed this with customer service, nothing was done so cancelled the service (September) They confirmed cancellation but they then tried chasing me for cleans in October and November with threatening emails of extra fees and debt collection for money I didn’t owe them, they knew I had cancelled but would have been happy me giving in to the threat and paying.

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Ukwindowclean Reviews Summary

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Featured review

Ukwindowclean's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Ukwindowclean

How can I ensure that UKWindowClean cleaners will have access to clean all my windows?

What should I do if I am not satisfied with the quality of the window cleaning service?

Is UKWindowClean's pricing competitive, and what services do they offer?

Recent customer reviews and testimonials for Ukwindowclean

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About Ukwindowclean

Ukwindowclean Reviews Summary

Featured review

Ukwindowclean's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Ukwindowclean

How can I ensure that UKWindowClean cleaners will have access to clean all my windows?

What should I do if I am not satisfied with the quality of the window cleaning service?

Is UKWindowClean's pricing competitive, and what services do they offer?

Recent customer reviews and testimonials for Ukwindowclean

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