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Valley Medical Weight Loss
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Valley Medical Weight Loss Reviews Summary

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Weight Loss Centres | Phoenix, AZ

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3801 N 24th St, Phoenix, AZ 85016, United States

Trustguide Rating

TrustScore®
A+
A
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C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Valley Medical Weight Loss?

As of Apr 10, 2024, 297 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Valley Medical Weight Loss's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 10, 2024
Last updated
April 10, 2024

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Valley Medical Weight Loss's customer reviews analysis

Valley Medical Weight Loss has a generally positive reputation amongst its clientele, with many expressing satisfaction with their weight loss results and praising the friendliness and professionalism of the staff. However, the company's standing is tarnished by isolated reports of poor customer service and organizational issues. Clients have noted significant weight loss and efficient appointment handling as key factors contributing to their positive experiences. Conversely, there are occurrences of customers feeling dismissed or inconvenienced by staff behavior, particularly at closing time and over the phone, which indicates inconsistency in service delivery.

Positive Feedback

Positive customer feedback for Valley Medical Weight Loss is centered around significant weight loss achievements, with numerous reviews highlighting the effectiveness of the services offered, such as Semaglutide and Phentermine treatments. Clients have lost upwards of 20 pounds, sometimes at the rate of a pound a day, and even up to 5 pounds a week, according to their testimonials. The staff is lauded for being nice, friendly, and professional, with many customers mentioning the ease and quickness of appointments fitting into their busy schedules. These aspects point towards a supportive and efficient environment conducive to reaching weight loss goals.

Concerns and Threads

Despite the preponderance of favorable feedback, Valley Medical Weight Loss does face critiques concerning customer service. One review points out a refusal of service close to closing time, highlighting a communication issue with posted service times. Another customer described an encounter with a staff member as rude, both on the phone and in person, while also criticizing the disorganized state of the office. Such negative experiences, albeit less frequent, can damage the company's overall customer service perception and highlight areas that may require attention and improvement.

Frequently asked questions about Valley Medical Weight Loss

What are the business hours for Valley Medical Weight Loss, and how strict are they with service times?

Valley Medical Weight Loss generally operates during standard business hours, but they may stop accepting clients a short period before closing. It's recommended to arrive well within operating hours to ensure service.

Can I expect to see significant weight loss results with Valley Medical Weight Loss treatments?

Many clients report substantial weight loss, some losing upwards of 20 pounds over a few months. Results, however, may vary depending on individual circumstances and adherence to the program.

What is the overall atmosphere and customer service like at Valley Medical Weight Loss?

Customer feedback overwhelmingly suggests that the staff is friendly and professional, and many clients appreciate the quick and efficient service. However, there have been reports of occasional rude behavior and poor organization that may affect the customer experience.

Recent customer reviews and testimonials for Valley Medical Weight Loss

Valley Medical Weight Loss
Dannette Flores
1-Star
a month ago
Walked in at 5:40 and was refused service because they wanted to go home. The girls at the reception said we stop taking people at 20 til and that it was on the door and pointed to the door. When I questioned where, they studered with no answer. It is NOT on the door, picture attached. Two girls standing at the front desk were doing nothing but talking. I'm not a new patient I was picking up something that I PAID FOR IN ADVANCE. UPDATE after response - Don't forget to add a sign on the door so the girls actually have something to point to.
Valley Medical Weight Loss
Rochelle “Hunney” Robertson
1-Star
4 days ago
I love this vmw wow!!!! I was 269 pounds now I'm 227 in the pink from April to December the lady's up there are so nice and can wait to hit my weight goal.
Valley Medical Weight Loss
Ashley Hernandez
1-Star
a week ago
Starting my weight loss journey here at medical weight loss so far it’s great I’m loosing a pound a day. Their staff is so nice and professional. 100% recommend.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Valley Medical Weight Loss's customers had a positive experience.

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Valley Medical Weight Loss

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
297
reviews
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Good
Average
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Poor
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About Valley Medical Weight Loss

Weight Loss Centres
Valley Medical Weight Control’s cutting edge weight loss programs have been carefully developed and refined over the course of the last thirty years. Recognizing that medicine grows by leaps and bounds daily, we strive to keep at the forefront of the medical weight loss industry. Our programs take the very best formulas for success with the use of appetite suppressants, vitamin supplements, B12 injections, and revolutionary lipotropic injections.
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