This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Options Medical Weight Loss?
As of Mar 14, 2024, 392 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Options Medical Weight Loss's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
March 14, 2024
Last updated
March 14, 2024
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As of Mar 14, 2024, 392 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Options Medical Weight Loss's customer reviews analysis
Options Medical Weight Loss Clinic appears to have a predominantly positive reputation, with multiple reviews praising the effectiveness of their weight loss programs and the supportive nature of their staff. Customers have expressed satisfaction with achieving their weight loss goals through tailored plans and appreciate the personalized care provided by the clinic's employees. Recurrent themes in the reviews include the staff's knowledgeable assistance, the clinic's ability to meet individualized needs, and especially commendations for certain staff members who have been specifically named for their exceptional service. Although positive feedback is prevalent, some clients have reported issues related to staff training, customer service, and communication, suggesting areas for potential improvement.
Positive Feedback
Key positive aspects highlighted by customers of Options Medical Weight Loss Clinic revolve around the clinic's personnel and the success of their weight loss programs. Clients have repeatedly emphasized the care and concern with which staff treat them, tailoring plans to their specific needs, and providing moral support and encouragement. Notable mentions of exemplary customer service from specific staff members, such as Cynthia Cazares, Maria, Sally, Vanessa, and Maribel, indicate a strong personal connection between staff and clients. Successful weight loss outcomes, with one client losing 14 lbs in a month and another achieving their goal weight within the set timeframe, reinforce the effectiveness of the clinic's approach to weight management.
Concerns and Threads
Despite many positive reviews, Options Medical Weight Loss Clinic has received some critical feedback mainly concerning customer service and operational inefficiencies. One customer reported a knowledge gap in health coaches and a lack of follow-up after initial services, including missing medical equipment and unclear appointment scheduling. An experience of poor customer service was noted, with complaints about a call center system that impedes direct communication with the clinic and issues not being resolved, such as receiving empty injections. Lastly, a client felt taken advantage of, not fully utilizing the services included in their package and experiencing inconvenience due to last-minute appointment cancellations.
Frequently asked questions about Options Medical Weight Loss
Can you expect personalized weight loss plans at Options Medical Weight Loss Clinic?
Yes, many reviews express satisfaction with the personalized attention and individualized weight loss plans tailored to meet each client's specific goals.
Is the staff at Options Medical known for being supportive?
Many clients praise the staff for their supportive and caring nature, often recognizing individual staff members for their exceptional service.
Have clients reported any issues with appointments or customer service?
Some clients have reported issues such as unclear appointment scheduling, difficulty with direct communication due to the call center system, and unaddressed concerns or complaints.
Recent customer reviews and testimonials for Options Medical Weight Loss
Wonderfully Blended
4-Star
a week ago
I have been a patient at Options Medical two times in the past 10 years. Both times I was treated with concern and care and respect in regards to my weight loss wishes. The staff and the medical professionals are knowledgeable and helpful with selecting plans suitable for the individual and meeting milestones along the way to long term goals. I did a 6 week plan the first time and then after some life changes almost 10 years later came back and did a 3 month plan. Both times I achieved my goal weight in the time allotted! I highly recommend!
Greg Jenkins
4-Star
a week ago
I’ve now lost 14 lbs in 1 month!! This program has been amazing so far and the support I’m receiving is truly helping me obtain my goal weight!! The staff is incredible, particularly Cynthia Cazares who’s been so helpful and really cares about her patients! I couldn’t do it without her professionalism Nd assistance ! Thank you Cynthia and thank you options for helping me become the best version of myself!!
alysia boney
4-Star
a month ago
Options medical weight loss in chandler Arizona is absolutely fantastic!! Maria, Sally and Vanessa are a pleasure to work with. I just moved from Atlanta Ga and gained quit a bit of weight during the move. I am 44 years old so it is a bit hard to lose weight. When I scheduled my appointment I felt at ease during the phone call. When I arrived everyone had a smile on their face and were ready to help me get started. My service was amazing. Maria gave me all details in a very fun and friendly way which made me feel even more comfortable. Maria is so easy to talk to and she actually cares about the well being of her patients! She brightens my day to hear her tell me that options will work for me. Sally was a delight to speak with about how options can and will work. Vanessa finished my service with a smile and great conversation. I am on my second week and have already lost a good amount of weight. This program does work. I am so happy to continue my success with Options Chandler.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
Options Medical Weight Loss™ Center is the premier medical weight loss facility offering services in Chicago's South Loop. We specialize in helping individuals achieve their weight loss goals through a personalized and comprehensive approach. Our services include FDA approved appetite suppressants such as Phentermine and GLP-1 medication injections, weekly one-on-one weight loss coaching, Lipotropic fat burners, Options supplements, and more. We believe that making proper lifestyle changes with nutrition is the key to achieving and maintaining weight loss. Our comprehensive care team is dedicated to supporting you throughout your weight loss journey.
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