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Titan It Repairs Reviews Summary

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Computer Repair | Glasgow

Ground Floor, 147 Bath St, Glasgow G2 4SQ

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Titan It Repairs?

As of Apr 23, 2024, 450 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Titan It Repairs's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Quick and friendly service

Perfect experience! Thank you guys so much

Good communication

The repair was very quick and efficient

Very thoroughly cleaned, everything is working super smooth

Super friendly and helpful. Highly recommend

Lifesaver Titan IT Repairs

Great service! Had it sourced, fixed and back with me

Highly recommend. They fixed everything and quickly

I would not recommend

About this report

This report was produced by Trustguide on Apr 23, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 23, 2024
Last updated
April 23, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Titan It Repairs's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
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Titan It Repairs

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Titan It Repairs's customer reviews analysis

Titan IT Repairs exhibits a notably positive reputation overall, substantiated by numerous customer reviews highlighting the company's efficiency, effective communication, and quality service. Customers consistently praise the swift and adept handling of various technical issues, including fan replacements, data recovery, and comprehensive service cleanings. One prevalent theme is the shop's effective communication, with updates provided via phone and WhatsApp and a predilection for ensuring customers are informed about the service process. However, the reputation is not unblemished, as concerns surface regarding diagnostic accuracy, particularly in an instance of a misdiagnosed MacBook Pro issue resulting in dissatisfactory service and financial grievances for the customer. Despite such isolated incidents, the repeated mention of effective problem-resolution, rapid service, and the friendly demeanor of the staff establishes a generally commendable impression of the company's customer experience.

Positive Feedback

The prevailing positive aspects of Titan IT Repairs are swiftly encapsulated by customers' testimonials, which underscore the company's responsiveness and the high quality of service. Customers acclaim the quick turnaround time in servicing and repairs, ranging from fan replacements to recovering files from a failed Windows update. The efficiency is further supplemented by exemplary communication, with staff providing regular updates and a plethora of options, including calls and messaging platforms. The satisfactory resolution of overheating issues and fan noises, alongside thorough internal cleanings that resurrected devices to peak performance, are also highly commended. The additional attention to client relations—characterized by a helpful and friendly attitude—is icing on the cake to an already positive experience for many patrons.

Concerns and Threads

Amidst the array of accolades, Titan IT Repairs has faced criticism, chiefly in relation to diagnostic precision and consequent service satisfaction. One highlighted review discerns a significant misdiagnosis regarding a MacBook Pro, which resulted in both a financial strain for the customer and an unresolved technical issue. This incorrect assessment of the problem not only led to an unwarranted outlay but also an apprehension about the motive behind such diagnostics, stirring distrust in the service's integrity. Furthermore, the perceived push for additional services, namely data recovery that might not have been necessary, adds a layer of dissatisfaction and creates a cautionary tale for potential customers seeking assurance of a reliable and trustworthy repair service.

Frequently asked questions about Titan It Repairs

How does Titan IT Repairs handle communication and updates during the repair process?

Titan IT Repairs provides exceptional communication by keeping customers informed about the status of their repairs through phone calls and messaging services such as WhatsApp. This allows customers to receive timely updates and have clarity on the service being provided.

What kind of repair turnaround time can I expect from Titan IT Repairs?

Customers report fast and efficient repair services from Titan IT Repairs, with many repairs completed within a range of 2 days to 2 weeks, depending on the complexity of the issue and the availability of required parts.

What are the quality assurances and the reliability of the diagnostics at Titan IT Repairs?

While many customers express satisfaction with the quality of service and successful repairs, there have been isolated instances where diagnostic accuracy was questioned. As with any service, it is advisable for customers to seek clarification on diagnostics and services provided to ensure transparency and satisfaction.

Recent customer reviews and testimonials for Titan It Repairs

Titan It Repairs
Kat Chan
5-Star
2 weeks ago
Quick and friendly service of having my loud duel fans replaced, phoned to update me about the problem and the process of ordering the fans too. Even replaced one of the screws (that i lost and put a big substitute) for me. Shame i had to get rid of the other working fan but it was probs worth it.
Titan It Repairs
Huang Hailu
5-Star
2 months ago
Perfect experience! Thank you guys so much. I have been using this laptop for 5 years and never got the fans changed, and one of them just suddenly stopped working. I went to the store and they helped me change a new one in only 2 days. Now the noise of the fans and the overheating problem are solved as well. Really satisfying result and patient service. Highly recommend!
Titan It Repairs
Paulina Jakuseva
5-Star
a week ago
Good communication with both options of a phone call and/or WhatsApp keeping me updated. I needed the files on my laptop to be recovered after it broke during a recent Windows update. They did this in 3 days and also managed to make my laptop work again in the process! Would go here again if I have any more issues.
Read all reviews

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
450
reviews
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Average
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