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As of Apr 06, 2024, 581 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Simplyfixit's customer reviews analysis

The overall reputation of SimplyFixIt, as extrapolated from various customer reviews, leans considerably towards the positive, with the company commended for its efficient service, honesty, and superior customer support. Clients regularly cite swift turnarounds—for instance, a laptop repair within 24 hours—as a testament to the efficiency and dedication of the staff. Furthermore, the technical team, especially praised individuals such as Tony and Brian, is noted for sourcing parts without unnecessary extra charges, fostering trust and reliability. The staff's courteous and helpful demeanor, alongside their willingness to offer advice and provide prompt solutions, feature prominently in customers' experiences. Despite this positivity, concerns about pricing and isolated instances of perceived poor service have been raised, which slightly tarnishes the otherwise robust reputation of SimplyFixIt.

Positive Feedback

Key positive aspects elicited from customer feedback for SimplyFixIt include exceptional customer service and technical support, a standout feature in the industry. Staff members such as Tony and Brian are highlighted for their readiness to assist and for providing personalized solutions. The speed of service is a recurring commendation, with several instances of repairs completed in impressively short timeframes, indicating a strong commitment to minimizing customer inconvenience. Transparency in pricing and honest communication about potential additional costs are also appreciated, as they contribute to building customer trust. Moreover, the willingness of the staff to go the extra mile, such as offering valuable advice and ensuring thorough diagnosis, elevates customer satisfaction and engenders loyalty, as evidenced by repeat patrons spanning over a decade.

Concerns and Threads

On the negative side, SimplyFixIt's customer feedback reveals some areas of concern. A prominent grievance pertains to the pricing, which some customers perceive as high, specifically when compared to competitors like Currys. Such cost disparity might dissuade potential clients or foster displeasure among price-sensitive individuals. Additionally, there is a noted incident of customer service falling short when a return request for a faulty item was refused, exacerbating the situation with what was described as staff rudeness. This anomaly in service, particularly surrounding the handling of returns and refunds, creates friction and casts a shadow on the company's overall customer care record. Such negative experiences, although fewer in number, hold significant weight in shaping the overall customer perception and potentially affect the company's reputation.

Frequently asked questions about Simplyfixit

What is the typical repair turnaround time at SimplyFixIt?

Repair turnaround time at SimplyFixIt is generally swift, with some customers reporting services, such as laptop repairs, being completed within 24 hours. However, turnaround time may vary depending on the specific issue and availability of parts.

How transparent is SimplyFixIt with service costs and potential added charges?

SimplyFixIt has been praised for transparency regarding service costs. Customers are informed upfront about the costs and potential additional charges for parts, contributing to the company's trustworthy reputation. No extra charges are added unless they are necessary and approved by the customer.

Does SimplyFixIt provide customer support after sales or service?

Yes, SimplyFixIt is noted for its excellent post-service customer support. Staff are willing to provide advice and help, which often translates into repeat customers and recommendations.

Recent customer reviews and testimonials for Simplyfixit

philip tremmel

5-Star

a month ago

Absolute brilliant guys, been my computer support for over ten years. Always happy to help and to source parts when issues arise. Will keep coming back. Tony is the best 😁.

Shafay Ehsan

5-Star

5 months ago

They were upfront on costs and time. They got the laptop back to me within 24 hours and that’s an amazing turn around. They said if extra charges are needed for parts then they will be added in at the end which leaves one to be apprehensive but they are honest about their work and didn’t charge for any extra parts as they weren’t required.

Kate Thuillier

5-Star

4 months ago

I've used the Bruntsfield branch of Simply FixIt on a number of occasions over the years, to set up new laptops and to resolve any problems, and they're always really excellent. They do the job quickly and really well, and are always willing to help and to advise. I strongly recommend them.

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Simplyfixit Reviews Summary

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Featured review

Simplyfixit's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Simplyfixit

What is the typical repair turnaround time at SimplyFixIt?

How transparent is SimplyFixIt with service costs and potential added charges?

Does SimplyFixIt provide customer support after sales or service?

Recent customer reviews and testimonials for Simplyfixit

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