Thor's Trees appears to enjoy a positive reputation, supported by customer reviews emphasizing their professionalism, knowledge, and customer service. Reviews consistently highlight the company's streamlined process, starting with prompt communication and efficient quotation systems. Clients are pleased with the accessible and professional service, noting the ease of booking and the personal touch of introducing the lead arborist beforehand. The teams are praised for their punctuality, work ethic, and cleanliness, often leaving gardens tidy and completing jobs swiftly without compromising on quality. Customers not only commend the actual work done on their trees but also the thorough cleanup afterward and the competitive pricing. The arborists’ willingness to actively engage with clients to ensure satisfaction and to offer advice about tree care further signifies the company's drive for customer satisfaction. Recurring sentiments include recommendations without hesitation and intentions to rehire for future tree care needs.
Thor's Trees positive feedback centers around their professional conduct, clear communication, and the expertise of their staff. The speed and efficiency of their quotation process are frequently mentioned, with clients appreciating the immediacy of the service provided. The friendliness and politeness of the workforce have significantly enhanced customer experiences, making interactions pleasant and reassuring. Reports of meticulous tidiness and the teams' diligence in leaving premises clean underscore the company’s respect for client property. Another consistent positive aspect is the express satisfaction with the completion of work, both in terms of aesthetic outcomes and adherence to agreed time frames. The attention to detail extends to checking in with clients during the job, showcasing a commitment to customer involvement and satisfaction. Furthermore, the arborists' willingness to share their knowledge and advice offers added value beyond the contracted service, fostering a sense of trust and authority in the field.
The reviews provided do not disclose direct negative experiences or significant complaints about Thor's Trees. However, it's essential for the company to maintain their high standards, as one lapse in their excellent service could lead to negative reviews similar to the past experiences one customer mentioned having with other tree surgeons. To sustain their positive reputation, Thor's Trees must ensure they consistently meet the expectations they have set through the experiences of the reviewers. Any failure to deliver the same level of service, punctuality, or cleanliness could result in negative impressions that would impact future customer acquisition and retention.
Thor's Trees is known for their prompt communication and quick turnaround times. According to customer reviews, quotes are often provided efficiently and sometimes immediately during the initial survey.
Yes, the staff at Thor's Trees are praised for their expertise and willingness to share knowledge. Reviews highlight that the arborists are friendly, approachable, and offer advice throughout the service, ensuring customers are informed and satisfied with the work.
Clients consistently report that Thor's Trees leaves the work area very tidy post-service. They are diligent in cleaning up after completing the job, including adjacent areas, and take care to minimize any disturbance.
As exceptional tree surgeon's, Thor’s Trees provide a full range of exceptional tree care services throughout North London and the surrounding areas. It succeeds in bringing together the business’ vast experience and in-depth knowledge, with a friendly and personal approach.Thor’s Trees offers a wide range of services across tree surgery maintenance, tree felling, tree removal and pruning, all the way through to surveys, extensive reports and arboricultural consultancy.Our team work with a variety of clients from domestic, through to private and public sector partners, including estate agents, property management, planning development firms, and local schools.If it’s anything to do with trees...We can handle it!
