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The Rittenhouse Spa & Club Reviews

Rated 4.2 based on 131 Reviews

210 W Rittenhouse Square, Philadelphia, PA 19103, United States

Spas Philadelphia

Published on
July 5, 2024
Last updated
June 18, 2025

Reviews Summary

Overall, customer sentiment toward The Rittenhouse Spa is overwhelmingly positive, highlighting strong service quality and attentive staff. Reviewers consistently note the professionalism and kindness of team members, such as Tiffany, Allison, Nicholas, Lana, and Porter. Many feedback examples describe exceptional facilitation of spa appointments, well-maintained facilities, and personalized treatments. A single, minor issue was reported, but it was quickly and sincerely addressed.

Common feedback includes appreciation for responsive communication, flexibility in meeting various needs, and a welcoming atmosphere. Multiple reviewers mention facility cleanliness, use of soothing products, use of the gym and pool, and thoughtful attention to special occasions like birthdays. Repeat visits, satisfaction with massages, facials, and pedicures, and references to specific team members’ helpfulness point to consistent excellence across services.

Based on these patterns, The Rittenhouse Spa has established a strong reputation in its area for reliability and quality. The ability to foster customer loyalty, promptly address issues, and create memorable experiences has positioned the spa as a highly regarded destination for personal care and relaxation. Philadelphia area clients can expect attentive service, exceptional staff, and a supportive, relaxing environment.
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What Customers Are Saying About The Rittenhouse Spa & Club?

super friendly and pleasant

so clean and soothing

very satisfied and I feel great

facilities were beautiful, spotless

skilled therapists and made this visit

incredibly relaxing

wonderful and incredibly kind and helpful

best I ever had

concern and attentiveness

feeling was so welcoming

service fell significantly short

unprofessional and condescending attitude

lack of professionalism and communication

burning sensation on my scalp

showers were not cleaned

Trustguide extracts key phrases from reviews about The Rittenhouse Spa & Club and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of The Rittenhouse Spa & Club's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

The Rittenhouse Spa & Club Ratings

5

As of Based on 131 revies as of Jul 05, 2024

The Rittenhouse Spa & Club Score

100%

As of Based on 131 revies as of Jul 05, 2024

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Customer Reviews

As of Jun 18, 2025, 131 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of The Rittenhouse Spa & Club's publicly available reviews View source

Louis R rated The Rittenhouse Spa & Club 5 stars
2 months ago
I had an amazing experience with the staff at Rittenhouse Spa Tiffany was helpful on the phone ! Allison and Nicholas and one other person whos name I didn’t get at the spa desk were spot on! And MY PEDICURE WITHOUT NIKKI was AMAZING!! We clicked right away and they gave me one of the best pedicures I have ever had! I will be back !
Vanessa Rincon rated The Rittenhouse Spa & Club 5 stars
4 months ago
From parking to final payment, the entire experience at The Rittenhouse was incredibly. I booked two spa appointments for the CBD Rest and Restore for my friend and I to celebrate her 30th birthday. The front guest associate was super friendly and pleasant. Adriana was exceptional. Anytime we needed anything at all (such as locking myself out from my own locker, directions, or ordering food delivered to the poolside), she was so accommodating, friendly and professional. My spa specialist was thorough and i felt totally renewed. I have sensitive skin and I usually breakout from fragrances and soaps, but their products were so clean and soothing. My body did not breakout, my skin was left super soft, and I was fully relaxed. I recommend The Rittenhouse Spa for anyone interested in the best spa treatment.
Katelyn Frey rated The Rittenhouse Spa & Club 5 stars
4 months ago
I got a facial with Lana and a haircut with Dillian . The facial was incredible. I didn't want it to be over. Lana was super attentive and tailored the facial to my skin and body needs . Dillian was professional and friendly. I am usually the worst critic when it comes to getting my haircut. I walked away very satisfied and I feel great. I look much better than when I walked in. The spa facilities are very clean , relaxing, and accommodating .

Frequently Asked Questions About The Rittenhouse Spa & Club

Are the staff at The Rittenhouse Spa accommodating and professional?

Yes, multiple reviews mention team members, including Tiffany, Allison, Nicholas, Lana, and Porter, being welcoming, helpful, and professional, often going above and beyond for guests during their spa visits.

Does The Rittenhouse Spa offer access to additional amenities?

Guests frequently mention access to facilities such as a pool, sauna, and gym with their spa services. The spa ensures the amenities are clean and relaxing, enhancing the overall experience.

How does The Rittenhouse Spa handle booking and special occasions?

Appointments can be booked in advance for individuals or groups. The team is attentive to special occasions, such as birthdays, and can personalize the experience to make visits memorable.

About The Rittenhouse Spa & Club

Spas
The Rittenhouse Spa provides a range of spa and wellness services including massages, facials, pedicures, and haircuts. Operating within a dedicated spa facility, the business targets customers seeking relaxation, restorative treatments, and personal care in a professional environment.

The spa employs licensed specialists, such as massage therapists and aestheticians, and maintains on-site amenities including a pool, sauna, and gym. Customers can schedule appointments in advance, and the facility often accommodates groups and special occasions. Front desk staff handle bookings, support, and logistical needs efficiently.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.