As a residence owner, I recently visited The Spa & Club over Memorial Day weekend. While the spa facilities were well-maintained, the service fell significantly short of expectations. We exclusively utilized the pool and sauna for about an hour. Upon checking out, the receptionists erroneously assumed we had received additional services and demanded payment. The younger receptionist (fair skinned, brunette hair) displayed a pleasant demeanor; however, the senior receptionist (tall, dark-skinned, black hair) exhibited an unprofessional and condescending attitude, almost belittling us for using the spa&club guest passes. Such negativity is unwarranted, especially when we were merely utilizing the amenities we are entitled to. This disappointing encounter with the front desk staff raises concerns about the quality of service I might receive should I opt for any salon treatments. For those seeking exemplary service, I recommend the Four Seasons instead. It’s disheartening to see such a discrepancy in service standards, especially when The Residence boasts highly trained staff. Why can’t the Hotel meet the same standards?