This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about The Olive Branch?
As of Apr 25, 2024, 489 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of The Olive Branch's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
April 25, 2024
Last updated
April 25, 2024
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As of Apr 25, 2024, 489 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
The overall company reputation for The Olive Branch appears to be mixed based on recent customer reviews. Patrons have expressed a range of experiences, with some praising the food quality, flavors, and ambiance, and others expressing dissatisfaction with aspects such as portion size, value, and service speed. A noticeable theme revolves around the portion sizes, which multiple customers found to be smaller than expected or inconsistent with prior online depictions. Additionally, there is mention of delays in service, with one customer waiting an hour for starters. Conversely, positive comments regarding the taste of the meals and the friendliness of the staff highlight a potentially inviting and enjoyable dining experience, particularly for special occasions. The variance in customer satisfaction suggests that while The Olive Branch has strong points, there are areas where expectations may not be consistently met.
Positive Feedback
Key positive aspects of customer feedback for The Olive Branch focus on the quality and tastiness of the food offered, with specific mention of the diverse flavors and well-cooked dishes. Some patrons specifically appreciated the smokiness of the lamb chops and the spiciness of the salsa. The ambiance of the restaurant also contributed positively to the customer experience, with descriptions such as 'relaxed' and 'vibrant,' making it suitable for special occasions like intimate dinners or family gatherings. The staff's friendliness and accommodating nature were noted, including their helpfulness in menu selection and willingness to accept specifications. Overall, the positive aspects indicate that The Olive Branch can provide a delightful and flavorful dining experience when their service and kitchen output align with customer expectations.
Concerns and Threads
The negative customer feedback for The Olive Branch centers on issues related to portion sizes, value for money, service speed, and food freshness. Several reviews complained about small portion sizes, with one customer particularly disappointed by the noticeable reduction in portion size compared to previous online images. Furthermore, there is a sense that some customers did not find the tapas dishes to be worth their price, impacting the perceived value for money. Complaints about the service included significant wait times, even when the restaurant was not full, raising concerns about the establishment's efficiency during less busy times or possibly due to an increased focus on online orders. Additionally, a specific review highlighted concerns about the freshness of some food items. The combined experiences of these customers suggest that The Olive Branch has inconsistencies that could negatively impact the overall dining experience.
Frequently asked questions about The Olive Branch
Recent customer reviews and testimonials for The Olive Branch
Panda888
1-Star
2 months ago
Made a visit to this restaurant first time for a friend’s birthday. It was recommended as I had been told the food and service was very good. Unfortunately I was disappointed by the starter and main course I had ordered. On serving the starter I noticed the portions were instantly small but what was most surprisingly, it appeared one of item from the mixed seafood was reduced in size. Then on serving the main course it had happened again with one of item from the mixed grill! The point is the portions were already small and to make things worst, it was so conspicuous that some items had been deliberately reduced in portions by dividing!
It was my first visit to this restaurant and I am sorry to say it would be my last!!!
I recommend they should be more generous with their portions, as previous photo’s illustrated online did not reflect on what I was served!!!
Paul Goldthorpe
1-Star
2 months ago
Food was okay but being tapas we had to request that not everything should be brought at once. With two at a time it was nearly cold before we finished . Each dish £4.50, some not worth more than £2.00, so choose wisely.
Place was empty when we went in at 12.15 and only got two more couples while we were there.
Prefer the Olive Branch at Alwoodley.
Parking: Would be difficult to park on an evening I would think
Rahmeh Aladwan
1-Star
a year ago
The food was sub par, the meat wasn't fresh and the bulgar was stale. The atmosphere is good but the food was just not fresh, unfortunately I wouldn't go back.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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