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Santorini Greek Restaurant Reviews Summary

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Mediterranean Restaurants | Birmingham

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16 Hurst St, Birmingham B5 4BN

Trustguide Rating

TrustScore®
A+
A
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Santorini Greek Restaurant?

As of Apr 11, 2024, 1431 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Santorini Greek Restaurant's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 11, 2024
Last updated
April 11, 2024

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Santorini Greek Restaurant's customer reviews analysis

The overall reputation of Santorini Greek Restaurant is largely positive based on a series of recent reviews. Customers frequently praise the welcoming atmosphere and exceptional service, particularly noting the warm greeting from the owner, Tony, who is characterized as friendly and attentive, ensuring diners' comfort and satisfaction. The quality and portions of the Greek cuisine receive commendation, with many customers mentioning the Meze selection, fresh food, and generous portion sizes. The ambiance is described as a mix of energetic and homey, contributing to an enjoyable dining experience. Some concerns are raised regarding transparency in billing practices and a lack of vegan options, which could pose as disappointing to those with certain dietary restrictions. The impression of the restaurant's atmosphere, from decor to background music, adds to the dining experience, although there is a mention of a need for refurbishments, specifically in the restroom area. While some customers find the food merely satisfactory, the prevailing sentiment is that the attentive service and atmosphere would be the primary reasons for their return visits.

Positive Feedback

Customer feedback has highlighted several key positive aspects of Santorini Greek Restaurant. The service is repeatedly lauded as exceptional, with owner Tony and other staff like Pedros receiving specific recognition for their friendly, enthusiastic, and hospitable nature. The provision of complimentary appetizers and the willingness to go the extra mile in customer care significantly contribute to positive dining experiences. The variety and taste of the food are often praised, with the Meze selection being a highlight, along with the fresh quality and generous portions of dishes served. The ambiance of the restaurant is another strong point, creating an inviting and authentic Greek atmosphere that is complemented by an appealing combination of background music and colorful decor. Additionally, the practice of providing free shots and traditional desserts is mentioned as a delightful touch that enhanced the dining experience.

Concerns and Threads

Despite the numerous positives, several areas for improvement at Santorini Greek Restaurant have been identified in customer reviews. There is a piece of critical feedback regarding the billing process, with some diners finding it difficult to understand due to non-transparent scribbling by the waitstaff, leading to a bit of confusion. The lack of vegan options, such as vegan tzatziki, has been pointed out as a drawback, especially for those with dietary restrictions seeking more inclusive menu choices. A few patrons also noted that while the food was satisfactory, it was not particularly remarkable compared to other establishments, with specific criticisms regarding the flavor and preparation of certain dishes, such as a pizza with burned ends. Additionally, the condition of the restrooms necessitates attention, as they were mentioned to be functional but in need of refurbishment. Overall, while service and atmosphere are high points, the focus on consistent food quality and guest amenities could enhance the overall customer experience.

Frequently asked questions about Santorini Greek Restaurant

Does Santorini Greek Restaurant offer vegan menu options?

Santorini Greek Restaurant does offer vegetarian dishes, but there have been comments from customers noting a lack of vegan alternatives, such as vegan tzatziki. Diners with specific dietary requirements may want to contact the restaurant in advance to inquire about possible vegan options.

What is the atmosphere like at Santorini Greek Restaurant?

The atmosphere at Santorini Greek Restaurant is frequently described as lively and cozy, with an authentic Greek ambiance enhanced by colorful decor, Greek music playing in the background, and an open kitchen design. It is considered welcoming and conducive to a pleasant dining experience.

Is the owner of Santorini Greek Restaurant involved in the daily operations or customer service?

Yes, the owner, Tony, is noted for his significant involvement in the daily operations and customer service. Many reviews praise his warm greetings, friendly interactions, and personal attention to ensuring guests have an enjoyable dining experience.

Recent customer reviews and testimonials for Santorini Greek Restaurant

Santorini Greek Restaurant
Susanna Bogdan
3-Star
3 months ago
Such a lovely restaurant! It had a great atmosphere and the service was fantastic. However, It was very hard to interpret the bill as the waiter just scribbled something on a piece of paper so they weren't very transparent when it comes to that. The food was good but I tried the same dish in other restaurants and this one wasn't mind-blowing. Sadly they didn't have a vegan tzatziki option, which most places I've been to had. Dietary restrictions: Sadly they didn't have a vegan tzatziki option, which most places I've been to had.
Santorini Greek Restaurant
courtney wright
3-Star
3 months ago
We had the selection menu, so we go to try and array of food, service was fantastic and all the staff check in in you and see how the food is, they like to keep you topped up on your drink. It was a lovely afternoon
Santorini Greek Restaurant
Tash
3-Star
a week ago
My mum and I came here before a show and it was wonderful. Not being from Birmingham, we looked into restaurants around the area and were very happy to come across this little gem. The food was lovely, piping hot, fresh, served quickly by friendly staff and owner, and portion sizes were big- with an added unexpected bonus of bread and dips on arrival. The atmosphere was just the right mixture of energetic and homey. We never felt rushed to leave even as it got busier, which allowed our stomachs to settle enough to choose an incredible dessert from the very inviting display they have. Would eagerly return on another visit, and will be recommending to anyone who may be visiting Birmigham.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Santorini Greek Restaurant's customers had a positive experience.

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Santorini Greek Restaurant

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
1431
reviews
Excellent
Good
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About Santorini Greek Restaurant

Mediterranean Restaurants
Classic Greek cooking, small plates & full bar are presented in a relaxed setting with murals & art.
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