The evaluation of Sutton and Sons suggests a mixed company reputation with varying customer experiences. Many reviewers express anticipation to try the restaurant's offerings, particularly its vegan menu, which is often praised for its taste and ingenuity in recreating traditional fish and chips with plant-based alternatives. Notably, specific vegan items like the banana blossom fish receive commendations for their similarity to regular fish & chips. Service quality is highlighted positively, with staff members such as Metin, Eddie, Napoleon, and Angie receiving personal complements for their welcoming and attentive interactions with customers. On the downside, criticisms are consistently pointed towards the portions, especially the size of the chip servings, which is frequently described as overly generous, resulting in food waste and customer discomfort. Further, there are remarks on the lack of complimentary condiments and the absence of available restrooms for diners. The flavor of traditional fish options such as cod has been a disappointment to some, who find it lacking taste and texture. These points of discontent complicate the overall picture, indicating room for operational improvements.
Key positive aspects from customer feedback about Sutton and Sons center on the excellence of their vegan offerings and the quality of service. Several reviewers are impressed with the vegan options available, with the battered banana blossom and vegan scampi receiving special mentions for their quality and likeness to traditional fish and chips. The service is also frequently highlighted as a strong point, with specific staff members named for their friendliness and professionalism. Customers also appreciate the ambiance of the place, describing it as beautiful and welcoming. Portions are described as generous, with some customers considering this a positive aspect as it delivers value for money.
Despite the positive notes, Sutton and Sons does have its drawbacks as observed in the customer feedback. Key negative aspects focus on portion sizes, which are often criticized for being too large, leading to wasted food and a sense of discomfort among diners who feel they have to overeat or leave food behind. There is dissatisfaction with the extra charges for condiments such as ketchup and mayonnaise, as well as comments on the quality of specific traditional items, like the cod fillet, which some customers find bland and poorly textured. Additionally, the absence of toilets for customer use is a cited inconvenience. Overall, the chief complaints revolve around the lack of proper portion control, additional costs for standard condiments, and infrastructural deficiencies like restroom availability.
Yes, Sutton and Sons offers multiple vegetarian and vegan options, including popular choices like the vegan banana blossom fish and vegan scampi, which have received positive feedback for their taste and likeness to traditional fish and chips.
As of the current reviews, there appears to be no clear indication of different portion sizes being available. Customers have recommended offering varying portions due to the large size of servings, particularly the chips.
According to recent feedback, condiments such as ketchup and mayonnaise are available at an extra cost. Some customers have suggested the need for complimentary condiments, which is a common practice at many fish and chip shops.
