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City Restaurant Reviews Summary

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Fish & Chips | Edinburgh

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35 Nicolson St, Edinburgh EH8 9BE

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about City Restaurant?

As of Apr 16, 2024, 2164 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of City Restaurant's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 16, 2024
Last updated
April 16, 2024

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City Restaurant's customer reviews analysis

Analyzing the collected customer reviews for City Restaurant reveals a favorable overall company reputation. Customer experiences tend to highlight several key factors: the quality and size of the food portions, the diversity of the menu, and the attentiveness and friendliness of the staff. Many customers praise the generous servings and reasonable pricing, citing specific dishes like the Hamburger, Fish and Chips, and the unique deep fried Mars bar. However, there are occasional inconsistencies in food quality, with some dishes not meeting expectations on particular visits. The promptness of service and the willingness of the staff to accommodate specific requests are frequently mentioned, adding to the positive dining experience. The restaurant's bustling atmosphere is noted, which some customers find overwhelming, while others seem to appreciate the vibrant energy. Overall, the recurring themes of large portion sizes, diverse menu options, and excellent staff service contribute significantly to the company's strong reputation, while the infrequent critiques regarding food consistency suggest areas for potential improvement.

Positive Feedback

Customers consistently report high satisfaction with City Restaurant's portion sizes, describing them as 'huge' and providing good value for the price. The diverse menu offerings are well-received, with the fish and chips, and particularly the deep fried Mars bar, being standout items. Staff performance is another area of strength, with many customers describing the staff as 'nice,' 'very friendly,' 'attentive,' and 'helpful.' The ability to cater to specific meal requests and to serve guests efficiently contributes to an enjoyable dining experience. The cleanliness of the establishment and the transparency of the cooking process are also positively highlighted, reinforcing the restaurant's commitment to quality and customer satisfaction.

Concerns and Threads

While the reviews for City Restaurant are largely positive, there are noted areas of inconsistency that impact customer experiences negatively. Complaints include occasional underperformance in food quality, such as batter not being crispy enough, chips tasting as if they were from the previous day, and issues with certain dishes like the pancake stack being 'just ok.' Some guests experienced specific menu items being unavailable. The busy environment, while appreciated by some, is cited by others as being too noisy, detracting from their dining experience. These criticisms, though not widespread, suggest that the restaurant could benefit from more consistent food quality and perhaps better crowd management during peak times.

Frequently asked questions about City Restaurant

Does City Restaurant accommodate specific meal requests?

Yes, City Restaurant is known for their accommodating staff who are reported to take specific meal requests patiently and happily.

Is the pricing at City Restaurant reasonable?

Yes, customers often mention that the portion sizes are generous and that the pricing is considered reasonable for the quantity and quality of food provided.

Can it get noisy at City Restaurant?

Some customers find the restaurant to be very busy, especially during peak hours, which can result in a lively atmosphere that might be considered noisy by some guests.

Recent customer reviews and testimonials for City Restaurant

City Restaurant
Adriana Ludwig
5-Star
a week ago
Nice restaurant even on a busy weekend! Huge plates. Reasonable prices. Nice staff. Hamburger and Fish and Chips were very good! The haggis was good, but I tried it also in another place that was better (the flavor was more black pepper than lamb). The sauce containing whisky was good!
City Restaurant
Ruth Louch
5-Star
2 weeks ago
Booked online, and was able to be seated early. We were sat upstairs and was looked after by a wonderful hostess but unfortunately didn't get her name. She was very patient and happily took our specific meal requests. We didn't have to wait very long for the food, and the milkshakes are amazing.
City Restaurant
Léa Marischal
5-Star
2 weeks ago
Very good food there. We went to try the fish and chips and it was delicious! But as a Belgian, I would say that the fries could be a little bit better. The menu is really big and diverse and the waiters were really nice!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of City Restaurant's customers had a positive experience.

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City Restaurant

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
2164
reviews
Excellent
Good
Average
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Poor
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About City Restaurant

Fish & Chips
A bright, glass-fronted family diner that is open morning until late for varied menus and take out.
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