The Big Fish has cultivated a multi-faceted reputation among its patrons. A common thread in customer feedback is the appreciation for the value for money offered, particularly highlighted by the inclusive drink deals and the generous portion sizes. Patrons often acknowledge the family-run chippy's quality of chips and the freshness of their fish. The establishment distinguishes itself with a variety of grilled foods, such as kebabs, which receive high praise for their taste and quality. However, there are concerns regarding inconsistent food quality, particularly in terms of batter thickness and sogginess, as well as the taste and freshness of side items like chips and scallops. Service experiences also vary, as the business can become particularly busy during peak hours, leading to parking difficulties and occasionally forgotten takeaway sauces. Price increases have been noted over time, which some customers feel are not reflective of the food quality, which they perceive to have declined. The lack of card payment options and the demeanor of the service staff are additional points of criticism.