Southern Motion's reputation is characterized by a mix of customer experiences. On the positive side, there are customers who praise the company's after-sales support and durability of select furniture items, citing instances of prompt and helpful customer service, as well as longevity in previously purchased products. Conversely, a dominant theme appears to be concerns over the quality and durability of some Southern Motion furniture. Customers have reported structural failings, such as sagging cushions, broken frames, and materials that degrade over time or are deemed substandard from the outset, like cardboard construction and the use of particle board. Warranty issues also figure prominently, with some customers expressing dissatisfaction with the company's willingness or ability to honor warranty claims, particularly in cases where the product has not met expected lifespan standards. Notable issues include collapsed armrests, malfunctioning recliner mechanisms, and materials like non-leather components showing signs of wear prematurely.
Several key positive aspects emerge from the customer feedback regarding Southern Motion. Customers often commend the company for providing exemplary customer service, including one where replacement parts were sent free of charge and another where helpful assistance was readily available via a phone call. There is also specific praise for the durability of certain products, with some recliners withstanding years of use while remaining functional and aesthetically pleasing. Additionally, favorable mentions of accommodating service, such as the provision of free replacement parts for damages not covered under warranty, highlight the company's customer-centric approach. This proactive stance in addressing issues and ensuring customer satisfaction forms the cornerstone of many positive reviews for Southern Motion.
The negative aspects of Southern Motion's customer feedback predominantly relate to product quality and warranty fulfillment. Reports of materials failing shortly after purchase, such as sagging cushions and collapsing structures within armrests or frames, raise concerns about the construction and longevity of the furniture. The use of seemingly inferior materials such as cardboard and particle board in high-stress areas of the furniture contributes to these perspectives. Additionally, customers have experienced frustrations with the warranty process, citing cases where Southern Motion or the retail partners were reluctant to honor warranty claims or where customer service was unresponsive. The negative feedback consistently stresses the contrast between the expected quality associated with Southern Motion's pricing and the actual experience of some of the products they offer.
Customer reviews indicate that Southern Motion uses a variety of materials in their furniture construction. While some customers have been satisfied with solid wood and durable components, others have reported the use of materials like cardboard, particle board, and non-leather upholstery that may impact the furniture's durability and longevity.
Southern Motion does offer warranties on their furniture, but customer experiences with the reliability of these warranties are mixed. Some have had positive experiences with warranty claims being honored, while others have faced challenges with having their issues addressed, particularly when third-party retailers are involved.
There are varying accounts of Southern Motion's customer service responsiveness. Some customers recount prompt and helpful service, with quick resolution of issues. However, there are also reports of difficulty getting in touch with customer service or receiving support, which suggests that experiences may differ.
Southern Motion™ was founded in 1996 in Pontotoc, Mississippi. After over 20 years in Motion, we are still committed to America and pride ourselves not only on the quality of our furniture but also on the dedication and commitment of our workforce. Southern Motion believes that American workers can manufacture a quality, competitively priced product. We have become a leader in design and innovation in all categories of motion furniture. Southern Motion presently employs over 1500 workers in our five Mississippi-based facilities, in our ongoing quest to manufacture the "World's Best Reclining Furniture"!
