Stanley Steemer's reputation based on recent customer reviews appears to be significantly tarnished by consistent reports of bait-and-switch tactics, unsatisfactory service, and unprofessional behavior. Multiple reviews highlight experiences where initial quotes significantly increased upon service delivery, with charges for unapproved services or higher-than-expected fees presenting a concerning pattern. Customers express feelings of being threatened, extorted, or unfairly treated when contesting these charges. Furthermore, there are repeated claims of inadequate cleaning services, where the expectations set by advertisements were not met, and post-service issues like stains and tracks were not properly resolved. These issues are prevalent enough to overshadow the positive feedback regarding successful stain removal and pleasant service experienced at some locations. The discrepancy between advertised prices and final charges, along with suboptimal cleaning outcomes, significantly impact Stanley Steemer's customer satisfaction and trust.
Amidst the predominantly negative feedback, some customers shared positive experiences with specific Stanley Steemer locations, highlighting capable stain removal and courteous service. In particular, praise was directed at the Deer Park, NY team, who were commended for consistently removing tough stains and maintaining a friendly demeanor throughout the service. This indicates that there are branches within the company that adhere to high service standards and are able to fulfill customer expectations in terms of cleanliness and professionalism. Such instances serve to suggest that the quality of service can vary significantly depending on the location and personnel involved.
A significant number of customers report negative experiences with Stanley Steemer characterized by deceptive pricing practices and poor service execution. Customers often found themselves subjected to substantial price increases from the original quotes, with some alleging fraudulent charges and manipulation during service adjustments. Unprofessional behavior was also reported, including instances of technicians being confrontational and managers perceived as unresponsive and rude. Complaints about the actual cleaning service include incomplete stain removal, inadequate cleaning techniques, and damage left on carpets. Furthermore, these grievances were compounded by technicians' reluctance to move furniture and customers being charged for services they found unsatisfactory or not as described.
Based on customer reviews, there may be inconsistencies between initial quotes and final service costs. Customers have reported significant price increases upon service delivery. It is advisable to confirm services and pricing in detail before scheduling the job.
Customer service experiences with Stanley Steemer vary, with some reports of helpful and friendly technicians, particularly in certain locations like Deer Park, NY. However, there are numerous reports of unprofessional behavior, including confrontational technicians and unresponsive managers.
Some customers have experienced difficulty in resolving issues with unsatisfactory cleaning services. If a problem arises, it is recommended to document the issue and promptly contact customer service to discuss any potential remedies or compensation.
