Analysing recent customer reviews for South Miami Psychology Group LLC reveals a predominantly positive perception of the company's operations and quality of service. Multiple clients have praised the compassionate and professional approach of the therapists, particularly noting Dr. Karina Luaces for her empathy, understanding, and effective counseling skills. Customers also appreciate the responsive and accommodating nature of the administrative staff, as well as the cleanliness, privacy, and comfort of the facility. Additionally, flexibility in appointments and adherence to COVID-19 protocols are cited as notable positives. Conversely, a significant concern arises from an accusation against one therapist, Marta Martinez-Hasty, involving alleged courtroom perjury and a breach of confidentiality, which tarnishes the Group’s reputation. Furthermore, there is a claim of incomplete services being provided for the fees charged, indicating potential gaps in service delivery. However, these criticisms appear to be isolated when contrasted against the volume of positive feedback. The overall customer experience can thus be characterized as largely satisfactory, with instances of deeply meaningful therapist-client connections and a strong sense of trust.
Customers have had many laudatory comments about South Miami Psychology Group LLC, underscoring a high level of satisfaction with the complex emotional support provided. Therapists are commended for their empathy, professionalism, and capacity to foster trust and openness. Dr. Luaces, in particular, receives exceptional recognition for her insightful and compassionate care. The administrative staff, especially Liz, is highlighted for their dedication in pairing clients with compatible therapists quickly and efficiently. The physical environment of the office is another positive aspect, described as clean, calming, and conducive to privacy. The Group’s ability to offer flexible scheduling and its compliance with health protocols are further indications of a customer-centric approach.
Despite the positive sentiments, South Miami Psychology Group LLC faces critique in a few areas based on the reviews. A serious allegation leveled against therapist Marta Martinez-Hasty for perjury and a violation of confidentiality in a courtroom scenario casts a shadow over the Group’s ethical practices. Another negative aspect comes from a complaint concerning billing practices, in which a customer reports being charged for full services but receiving only partial services, pointing to concerns about transparency and value for money. While these issues are not reflective of the majority of experiences shared, they are critical and thus significantly detrimental to the company's reputation among affected clients.
Clients have described the environment at South Miami Psychology Group LLC as clean, private, quiet, and calming. The Group is also attentive to COVID-19 precautions to ensure client safety.
Yes, several reviews highlight the Group's flexibility with scheduling. Clients have been able to receive appointments swiftly, in some cases even by the next day, according to the administrative staff's efforts.
While the majority of reviews reflect positively on the ethical standards of the therapists, there has been at least one serious complaint concerning ethical conduct. Prospective clients are encouraged to discuss any concerns directly with the Group to make an informed decision.
