homepage
/
San Francisco, CA
/
Spas
/
Serenity Medspa
Serenity MedSpa logo

Serenity Medspa Reviews Summary

Unclaimed

Spas | San Francisco, CA

Claimed

126 Post St 2nd floor, San Francisco, CA 94108, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Serenity Medspa?

As of Jun 18, 2024, 91 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Serenity Medspa's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

I never went back to anyone else

an amazing job

truly has the eye for beauty and balance

wonderful experiences

Very pleased with my visit

amazing experience

appointment felt rushed

over injecting under my eyes

seemed to be in hurry and bruised me

no visible improvement

and after spending $3000 there are no visible results

always in a hurry

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 18, 2024
Last updated
June 18, 2024

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Claim it today

Serenity Medspa's customer reviews analysis

Serenity MedSpa exhibits a polarized reputation based on the provided reviews. The feedback underscores the excellence and skill of individual practitioners, notably Nurse Nia, whose professionalism and personalized care have garnered loyal clientele. Dr. Lisa Kang is also commended for her work and the luxurious, clean environment of the spa. Customers appreciate the efficient and lasting results of the services offered, along with the rewards system for regular clients. However, significant concerns are apparent, including instances of rushed services, upselling pressure, and post-treatment complications like bruising. Notably, dissatisfaction arises from a perceived lack of expected outcomes after expensive treatments and a general sense of being hurried during appointments. This indicates a potential inconsistency in the customer experience, hinging greatly on the particular staff member providing the service.

Positive Feedback

Highly positive aspects of customer feedback emphasize the tailored and attentive care by specific providers like Nurse Nia, who is consistently praised for her meticulous approach to cosmetic treatment and lack of pressure on clients to undergo additional services. Clients report natural-looking and pleasing results from treatments such as fillers and Botox administered by Nurse Nia and Dr. Lisa Kang, with mentions of a well-maintained, welcoming, and professional environment. The reward system is valued by regular customers, and the overall skill level of the med spa staff, when met with satisfaction, tends to foster a dedicated clientele and frequent referrals.

Concerns and Threads

Negative reviews pinpoint issues such as a sense of being rushed and attempts at upselling, suggesting a possible inclination towards prioritizing volume over individual care. Some clients have encountered unpleasant side effects, such as bruising from treatments and others noting no visible results after costly procedures. Complaints about late appointments and less than courteous interactions with some practitioners tarnish the otherwise professional image of the spa. These negative experiences seem to stem from both the interpersonal dynamics during the appointment as well as the efficacy and aftermath of the treatments conducted.

Frequently asked questions about Serenity Medspa

Are the practitioners at Serenity MedSpa experienced in administering Botox and fillers?

Yes, the reviews suggest that practitioners such as Nurse Nia and Dr. Lisa Kang have years of experience and are skilled in administering Botox and fillers, often resulting in satisfactory and natural-looking outcomes.

Can I expect a personalized and unhurried service at Serenity MedSpa?

While some reviews indicate personalized and attentive service, others suggest experiences of being rushed. The level of personalization may vary with different staff members.

Is there a rewards program available for regular customers at Serenity MedSpa?

Yes, Serenity MedSpa offers a rewards program called Allē, which is appreciated by regular customers for the benefits it provides.

Recent customer reviews and testimonials for Serenity Medspa

Serenity Medspa
Charlene Murphy
5-Star
a week ago
I've been in the beauty industry for over 30 years. I began getting Botox injections 25 years ago. I have experienced many injectors while moving on also to fillers, BBL's, and Moxi treatments. I was seeing one of the top injectors in the east bay but when she had to cancel because of illness, I was introduced to Nurse Nia.  I never went back to anyone else and that was over eight years ago! I even followed Nia to San Francisco when she began working there! She studies my face like an artist with study their canvas, and she never ever pressure sells me treatments. Thank you exceptional Nia.
Serenity Medspa
jessica renfrew
5-Star
5 days ago
I got my old bad filler done from somewhere else dissolved and refixed by Nurse Nia and she did an amazing job! I wanted a natural pout look and thats exactly what she gave me and I LOVE the results. I was scared to let anyone touch my lips but now I trust Nia. Definitely recommend her for any filler services as she a lot of years of experience. Thank you Nurse Nia<3
Serenity Medspa
Alyssa Kay
5-Star
4 months ago
Nurse Nia is AMAZING! I don’t trust anyone else with my filler. She truly has the eye for beauty and balance
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of Serenity Medspa's customers had a positive experience.

Positive
50%
Neutral
0%
Negative
50%
More details
Serenity Medspa

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.1
/5
91
reviews
Excellent
Good
Average
Fair
Poor
More details

About Serenity Medspa

Spas
Serenity MedSpa is San Francisco’s premiere medical spa. We thoroughly research and test the most advanced noninvasive and minimally invasive cosmetic laser and dermatologic procedures available. Only those that offer proven results and meet the highest safety and quality standards are added to our medspa menu. Our expert advice on the range of options suitable to your specific condition helps ensure superior results. We are your single-stop destination for all your medical spa treatments and more. Find peace of mind knowing you’ll receive the most advanced and comprehensive procedures, products and services all in our tranquil and relaxing eco-friendly spa oasis in downtown San Francisco.
Expand