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Self Storage Tameside Reviews Summary

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Self Storage | Manchester

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150 Holland St W, Denton, Manchester M34 3GG

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Self Storage Tameside?

As of Apr 13, 2024, 259 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Self Storage Tameside's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 13, 2024
Last updated
April 13, 2024

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Self Storage Tameside's customer reviews analysis

The overall reputation of Self Storage Tameside - Manchester is reflected positively in recent customer reviews. Customers consistently praise the staff's friendliness, helpfulness, and patience, highlighting individuals like Paul, Brandon, Jason, Andy, and Leanne for exceptional service. The company's responsiveness and efficient processes have alleviated customer anxieties related to storage, with particular commendation for clear pricing, professional pick-up services, and good communication. Significantly, the ability to reduce customer costs through honest evaluation of space requirements emerges as a recurring theme, indicating a customer-centric approach that values trust and satisfaction. Moreover, the reviews collectively assert the facility's maintenance standards and security, contributing to a narrative of reliability. While the testimonials portray predominantly positive experiences, they also serve as anecdotal evidence and may not encompass all customer interactions.

Positive Feedback

Analysis of customer feedback reveals key strengths for Self Storage Tameside - Manchester, such as exceptional customer service, notably through individual staff members going above and beyond to assist with queries and provide personalized care. The company's ability to streamline stressful processes like moving and storage, as evidenced by the ease of transactions and thorough assistance, has earned customer acclaim. Notably, the reviews underscore the staff's honesty in advising customers on appropriate unit sizes, leading to substantial cost savings. The company's responsiveness to last-minute changes and their comprehensive service—from initial calls to physical support during move-ins—attests to their adaptability and customer-oriented ethos. Availability of removal services and the provision of essentials like padlocks enhances the convenience factor, thereby attracting positive notice.

Concerns and Threads

While the customers' experiences that have been shared are overwhelmingly positive, this summary must acknowledge that the dataset provided does not include any explicitly negative feedback. Therefore, an analysis cannot be performed on the downsides of customer experience with Self Storage Tameside - Manchester based on the provided reviews. However, prospective customers might want to seek a wider range of reviews or consult independent platforms to ensure a more balanced perspective that considers potential criticisms or less favorable experiences that may not be reflected in the testimonials at hand.

Frequently asked questions about Self Storage Tameside

What are the pricing and size options for storage units at Self Storage Tameside?

Self Storage Tameside offers clear and competitive pricing for their storage units, with various sizes available to suit different needs. Staff members such as Jason can assist in determining the most suitable unit size, potentially saving customers' costs.

How does Self Storage Tameside facilitate moving items into storage?

The company provides professional pick-up services, and staff members can assist with moving items from vehicles to storage units. They also offer a van service for transportation needs as well as trollies for ease of movement on-site.

What kind of customer service can I expect from Self Storage Tameside?

Customers can expect friendly, patient, and helpful service from all staff members. The team is known for assisting with inquiries, providing detailed tours of the facility, and offering support throughout the storage process.

Recent customer reviews and testimonials for Self Storage Tameside

Self Storage Tameside
Atang Ramadi
5-Star
a month ago
From the initial call to the move in, the service here was so lovely! Very quick response time with a friendly team, prices are really good considering it isn’t that far a drive from city centre. Really pleased with the good customer service, I value that a lot. They helped unload my stuff from the car and take it to the unit, as I was moving alone. Big shout out to Paul who I primarily spoke to on the phone to arrange the storage, who also helped me move in. 10/10 would highly recommend!
Self Storage Tameside
Joel Swann
5-Star
6 days ago
I’ve just moved some household bits into a unit at Self Storage Tameside, and I've had a great experience so far. I was extremely nervous about putting things in storage. The team at SST helped with everything: with clear pricing, a professional pick-up service, and good communications along the way. In short, I’ve been very impressed with the service! Some highlights include: - Paul showed me around the facility before I rented a unit - this meant that I could see what I would be paying for. - I asked a lot of questions about the terms and conditions (I did not want any “surprises” when it came to payment). Paul was very patient and responsive, and never tried to hurry me. - Brandon and Jason came to collect my stuff first thing in the morning. They were friendly, on time, and very capable. - Jason took a quick look at my things and told me I didn’t need the size of unit I had reserved - they put me in the next size down, and reduced my costs by over £20 a month. (In fact, Jason told me a smaller one would be enough, but I wanted an extra bit of wiggle room). - By the time we got to SST, they’d neatly arranged all my things in the unit. Paul took me up to take a look and put my own lock on the door, all before I’d made payment. - Finally, Leanne in the office talked me through the direct debit process and payment. I was expecting this to be a very stressful process, but it was the opposite, very easy and straight-forward, and no last-minute surprises. My possessions feel like they are in safe hands. And in a few months time, I will be able to be able to update this review to say more positive things about the quality of Self Storage Tameside. Many thanks to all the staff named above, and not forgetting Andy in the office for his warm welcome.
Self Storage Tameside
James Davidson
5-Star
6 days ago
Great facility - looks well maintained & staff are very friendly. Getting the removal team round made moving things about a breeze & they made sure we didn't over-pay by squeezing it into a smaller locker. Recommend this place!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Self Storage Tameside's customers had a positive experience.

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Self Storage Tameside

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4
/5
259
reviews
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Average
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About Self Storage Tameside

Self Storage
Self Storage Tameside is a purpose-built specialist self storage facility based in Manchester offering the most affordable solutions for student storage, home storage, business storage and anyone seeking extra, cheap storage space near the Manchester area. We have a real passion for what we do and we feel that this shows in every single one of the storage services that we offer For all enquiries regarding renting space with Self Storage in Manchester, be sure to get in touch with our experienced team today. We're always here to take your call, deal with any enquiries and answer any questions that you may have regarding the storage services that we offer throughout Manchester and the surrounding areas of Greater Manchester.
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