This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Ready Steady Store?
As of Apr 15, 2024, 152 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Ready Steady Store's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
April 15, 2024
Last updated
April 15, 2024
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As of Apr 15, 2024, 152 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Analyzing the gathered reviews for Ready Steady Store Self Storage Leeds Kirkstall Road, it becomes evident that the company has a robust reputation predominantly influenced by factors such as the helpfulness and friendliness of staff, secure and accessible facilities, and the presence of convenient on-site moving equipment. The facility is appreciated for its variety of storage options, including the capability to store vehicles or trailers, and the competitive pricing structure. There is a strong sense of customer satisfaction linked to staff communication and the ease of the storage process. However, the reviews also shed light on a potential issue regarding the company's customer contact approach, which some customers perceive as overly aggressive. This raises concerns about privacy and comfort, particularly highlighting a need for improvement in communication strategies to accommodate customer preferences better and ensure a non-intrusive experience.
Positive Feedback
The predominant positive aspects, as indicated by customer feedback, include the superior level of customer service provided by the staff at Ready Steady Store Self Storage Leeds Kirkstall Road. Customers have expressed particular satisfaction with the friendliness, efficiency, and support offered during the storage process. The facility's cleanliness, accessibility, and secure environment also form a crucial part of the customer experience, with many highlighting the ease of accessing storage units and the reassurance provided by stringent security measures. Additionally, the convenience of on-site moving equipment, such as trolleys and lifts, has been repeatedly commended, which has facilitated a comfortable move-in and move-out process for the customers. Lastly, the company's flexibility and swift response in arranging storage solutions have been identified as notable strengths.
Concerns and Threads
Despite the overwhelmingly positive feedback, there is a critical aspect that has negatively impacted the customer experience for some individuals. A recurring theme in the reviews is the company's communication approach post-engagement, described as overly persistent and aggressive. Customers have reported receiving multiple phone calls, voice messages, texts, and emails, which, to some, borders on being intrusive and has been likened to harassment. This aspect of communication, particularly problematic for those who are neurodivergent or uncomfortable with frequent direct contact, has been highlighted as an area requiring immediate attention and adjustment. Moreover, while pricing has been largely viewed as competitive, there is an acknowledgment of gradual price increases over an extended period of usage, which may affect perceptions of value for long-term customers.
Frequently asked questions about Ready Steady Store
What type of storage options are available at Ready Steady Store Leeds Kirkstall Road?
Ready Steady Store Leeds Kirkstall Road offers various storage options including different size storage rooms for personal or business use, and facilities to store vehicles or trailers.
Is the storage facility at Ready Steady Store Leeds secure?
Yes, the storage facility is secure, with robust security measures in place including cameras and coded access to main doors, ensuring the safety of your belongings.
How responsive is the customer service at Ready Steady Store Leeds Kirkstall Road?
Customer service is highly responsive and helpful, with staff commended for their communicative and supportive approach. The team is available to assist with inquiries and the storage process.
Recent customer reviews and testimonials for Ready Steady Store
Sharon Hutchinson
5-Star
2 months ago
Great storage space used to store our belongings whilst moving house. Easy to access and secure. Moving equipment on site well maintained and made moving in/out so much easier. All staff at Kirkstall, Leeds site and customer services very friendly and helpful. Would definitely recommend to others and use again if needed. Thank you.
Mark Johnson
5-Star
2 months ago
The last three years this site has been my residential storage. The pricing was the big seller for me but it ended up being the helpful staff, location and sense of security that kept me using the Kirkstall site. And they were even super helpful when it came to closing off my account. Hundred percent recommend. Thanks Nick!
Frances Hansom
5-Star
a month ago
Good experience using the Ready Stready Store in Kirkstall. Really helpful manager and great access through gates and with a big lift and large trolleys to use furniture.
Only feedback is that the RSS has a very aggressive system of contacting you once you have signed up or asked for a quote. I must have received 6 or 7 calls and three voice messages from the company checking in and trying to chase my check in, even though I did it all online and nothing was outstanding.
Many neurodivergent people struggle hugely with phone calls and I felt at one stage like I was being harassed. That was on top of the numerous text messages and email reminders.
Maybe scale back on that all. It was really off putting.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
A self storage centre conveniently located in Kirkstall Rd, Leeds. Ready Steady Store have been offering self storage for over 14 years. We know that self storage isn't something you do often, and we aim to make the whole process from getting a price, to moving in, as simple and convenient as possible. The reasons why you should choose us are simple: competitive pricing, 24 hour access to your storage, extensive security, unique PIN code access, van hire from £49 and excellent customer service.
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