Safe N Secure Windows & Doors generally maintains a positive reputation among its clients, with a multitude of reviews highlighting satisfaction with the overall quality of work, the professionalism of the staff, and the competitive pricing. Customers frequently commend the company for its prompt service, attention to detail, and friendly demeanor of employees. The commendations often extend to both the quality of the installations and the neatness of the finishing touches. Issues such as communication errors and follow-up on service have been noted but appear to be relatively infrequent compared to the volume of positive feedback. It is evident that the company has garnered loyalty from some customers, with repeat business over several years being a testament to their consistent service. However, isolated instances of customer dissatisfaction due to service follow-through and personnel conduct do exist, which slightly tarnish the company's otherwise sterling reputation.
The majority of feedback for Safe N Secure Windows & Doors underscores several standout positive aspects. Firstly, the quality of the products, including windows and doors, receives high praise for neat finishing and aesthetic appeal. The company's customer service is often described as ‘friendly’ and ‘down to earth’, with a professional attitude that includes being helpful during the design process and offering sound advice. Price competitiveness and the provision of affordable rates for services rendered are also frequently cited, making their offerings an attractive choice for budget-conscious consumers. A noteworthy feature that enhances the company's reputation is the swift and efficient installation service, along with the willingness to accommodate customer schedules, even in inclement weather conditions. Moreover, the 10-year insurance-backed guarantee, coupled with endorsements, fortifies consumer confidence in the durability and reliability of their services.
Despite the positive feedback, Safe N Secure Windows & Doors has encountered some criticism which tends to focus on areas such as customer service follow-up and communication. One particular review highlights repeated calls for service on a door that was not closing properly and a long wait for a window hinge replacement, suggesting potential challenges in post-installation service timeliness. Additionally, a customer experienced what they described as rude behavior from a company representative, which detracts from the usually praised customer service quality. While these negative experiences are relatively less common, they indicate areas where the company might improve, such as enhancing communication channels, ensuring prompt and effective resolutions to post-installation issues, and maintaining a consistently high standard of customer relations to preserve their overall positive image.
Safe N Secure offers a 10-year insurance-backed guarantee on all its products and installations, including expensive components like locking mechanisms.
Yes, Safe N Secure is willing to reschedule installations to suit weather conditions and customer preferences, ensuring the best outcome for the work performed.
While most reviews indicate satisfaction with installations, a few customers have raised concerns about the timeliness of follow-up service for post-installation issues. The company may need to bolster their aftercare support to ensure all customer concerns are addressed swiftly.
Quality products at a competitive price
