This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Rozafa?
As of Apr 16, 2024, 1600 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Rozafa's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source
Created by
Trustguide
Published on
April 16, 2024
Last updated
April 16, 2024
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As of Apr 16, 2024, 1600 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Rozafa has garnered mixed reviews that paint a complex picture of its overall company reputation and customer experience. The dining atmosphere is frequently praised, with descriptions of a good vibe akin to a 'little Greek tavern' and appreciation for elements like live Greek music that enhance the overall ambiance. Food quality appears to have inconsistent reviews, with some guests finding dishes delicious and well-cooked, while others describe them as 'average' or 'okay'. Portion sizes are reported to be satisfactory and there are specific mentions of the variety of vegetarian options. Service quality seems to fluctuate; some staff are described as 'lovely' and 'attentive' contributing to a memorable dining experience, while others, particularly a certain waiter mentioned in a negative regard, have been described as 'rude', which impacted the guests' enjoyment significantly.
Positive Feedback
Positive aspects of Rozafa as reported by customers include a vibrant and inviting atmosphere, providing a simulation of the Greek tavern experience. Servers, in many instances, are recognized for their attentiveness and ability to engage appropriately with patrons, contributing positively to the dining experience. When it comes to the food, some items such as the hummus, lamb chops, and desserts like baclava are highlighted favorably. Additionally, the restaurant's plentiful portion sizes and the variety of vegetarian offerings have been well-received. Guests also acknowledge the restaurant's convenience given its location within Manchester city center and its proximity to St. Peter Square Metrolink.
Concerns and Threads
On the downside, Rozafa faces critiques on service inconsistency, with some customers recounting poor experiences due to perceived rudeness and lack of professionalism from waitstaff. Furthermore, the quality of food receives mixed responses, with certain guests finding specific dishes, such as the lamb kebab and sardines, to be hard, tasteless, or simply average. Despite these deficits, some customers are willing to return for the pleasant atmosphere or to try other menu items, suggesting that their concerns are not severe enough to deter another visit, but rather indicating areas where Rozafa could focus on improving.
Frequently asked questions about Rozafa
What kind of atmosphere can I expect at Rozafa?
Rozafa is known for its lively and authentic Greek tavern-like atmosphere, often enhanced by elements such as live music.
Does Rozafa have vegetarian options?
Yes, Rozafa offers a variety of vegetarian options, which are appreciated by customers for their taste and variety within the menu.
Is there an issue with service at Rozafa?
Service quality at Rozafa seems to be inconsistent. While many staff members receive praise for their attentiveness and positive interaction, there have been isolated complaints about rude service from specific waiters, which could negatively impact the dining experience.
Recent customer reviews and testimonials for Rozafa
KloudManc
2-Star
4 weeks ago
The food itself was quite good.
However, our dining experience was extremely poor due to the rude service from our waiter. While it's possible there was a communication barrier, his lack of professionalism and unpleasant demeanor negatively impacted our evening. In contrast, we noticed the younger servers attending other tables seemed much more amiable and professional in their interactions.
Despite the high price point for our meal, the disappointing service from our waiter left us with an overall terrible impression of the restaurant that evening. The delicious food was unfortunately overshadowed by the subpar front-of-house experience.
NJ Tomlinson
2-Star
a month ago
Visited Rozafa last night for my Mums bday, the waiters were lovely! The food was ‘average’ .. I had lamb kebab, it was hard and tasteless? My Mum enjoyed her chicken kebab, my BF enjoyed his mince lamb! Maybe it was just what I ordered though? My Mum said her sardines weren’t the best either? I won’t be rushing back after wanting to go for a while! They did bring us a shot of lemoncello and a desert with a candle in for my Mum which was lovely!
JHigg
2-Star
5 months ago
The atmosphere is the key to this restaurants success. Really good vibe inside that replicates being in a little Greek tavern.
I don't think the food matched this vibe though. Everything was just okay, would struggle to give anything more than a 7/10 and for the price I would most likely just come back for a drink to soak up the atmosphere.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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