The aggregate customer feedback for Royal Zen Spa suggests a positive overall reputation, with particular emphasis on the quality of the massages, including specialty treatments like Thai massage with tiger balm and hot stones. Many patrons highlight the relaxing and welcoming atmosphere, the cleanliness of the facility, and the professionalism of the staff. Experiences with the spa seem to be enhanced by the addition of unexpected complimentary services, such as a free stone massage and wine. The availability of parking and the ease of online booking contribute to a smooth customer experience. However, concerns have been raised about communication barriers, with some customers finding it difficult to convey their needs due to staff members' limited English proficiency. There are also complaints about payment disputes, unexpected fees, and instances of perceived unprofessional behavior, such as therapists being distracted during services. These negative experiences, although less frequent, are significant as they point to areas where the spa could improve its service delivery.