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Massageluxe Reviews Summary

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Massage Therapists | Miami, FL

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244 NE 3rd St, Miami, FL 33132, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Massageluxe?

As of Jun 12, 2024, 285 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Massageluxe's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

highly recommend instead of the Swedish massage

comfortably divine

BEST in the business

very attentive

everything was smooth

everyone is nice

super friendly and professional

WONDERFUL and provided me with so much useful information

it has helped my journey to place me in a healthy position

a little bit boring

lackluster and unpleasant movements

Not professional at all

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 12, 2024
Last updated
June 12, 2024

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Massageluxe's customer reviews analysis

The overall company reputation of MassageLuXe among customers reveals a blend of experiences ranging from exceptionally positive to notably negative. Recurring positive feedback highlights a tranquil environment, with the 'lush, plush' ambiance and professionalism from staff like Joseph consistently mentioned. Joseph, in particular, is repeatedly lauded for his exceptional skill in delivering quality massages. Additionally, the spa atmosphere, hydro massage machines, and attentive front desk service are commended. On the flip side, negative experiences reflect dissatisfaction with the quality of certain massages, including complaints about lack of relaxation and poor technique. Furthermore, criticism centers on the failure of therapists to adhere to specific requests, such as reflexology, and not checking in on customer comfort regarding the massage pressure. The aspect of noise disturbance and insufficient relaxation amenities during some sessions also tarnishes the overall spa experience for some clients.

Positive Feedback

Positive aspects of customer feedback for MassageLuXe focus on the atmosphere and the skill of its therapists. Clients are enamored with the luxurious and calming spa environment, which contributes greatly to their overall relaxation and satisfaction. Therapist Joseph garners special attention for providing the 'best massage' experiences, whilst others such as Amal, Brent, and Chris are also praised for their exceptional service. The hydroluxe massage machine and the hydro bed service are frequently recommended as notable highlights. Cordial and professional front desk staff enhance the positive experience. Massages are described as 'refreshing,' 'satisfactory,' 'rejuvenating,' and consistent in quality. Additionally, fair pricing and wellness advice add to the perceived value offered by the establishment.

Concerns and Threads

Key negative aspects of customer feedback for MassageLuXe highlight a lack of fulfilling the promised relaxation experience. Some customers report mediocre Swedish massages and therapists delivering unsatisfactory movements that resulted in discomfort or even pain, rather than relaxation. Complaints about noise intrusion and the absence of relaxing music or scents during the service have been recorded, which compromises the intended serene atmosphere. There's also criticism about the professionalism of certain staff; for instance, one therapist was unable to properly perform a reflexology massage and neglected to check if the pressure was comfortable. These experiences stand in stark contrast to other clients' perceptions, suggesting service consistency issues.

Frequently asked questions about Massageluxe

What massage services are most recommended by customers at MassageLuXe?

Customers highly recommend the hydroluxe massage machine, the hydro bed service, and specialized services from certain therapists like Joseph, who is praised for exceptional deep tissue massages. Services from other therapists like Amal, Brent, Chris, and Dani also receive high praise.

Are there any consistent issues reported by customers at MassageLuXe?

Some customers have reported issues such as therapists not delivering massages that meet expectations, lackluster techniques leading to discomfort, and inadequate in-room ambiance like noise disturbance and the absence of relaxing elements. However, these experiences are not universal and vary by location and therapist.

Do MassageLuXe prices reflect the quality of services offered?

Opinions on pricing are mixed. While many customers feel that the massages and the overall spa experience provide good value for money, some have expressed that the services, particularly subpar massages, were not worth the high expense.

Recent customer reviews and testimonials for Massageluxe

Massageluxe
Laura Crystal Almonte
3-Star
2 weeks ago
Overall good, not amazing. I expect much more for the Swedish massage, it was a little bit boring instead of a relax experience and from the cabin I heard everything that happened outside, no relax music or smells. Very respectful, beautiful and clear place. The front desk was excellent, the hidroluxe massage machine was the best part, highly recommend instead of the Swedish massage.
Massageluxe
Lolo Y
3-Star
2 weeks ago
Massage luxe is amazzzzing! The space is always lush, plush, and comfortably divine. A great spot for deep tissue massage by Joseph, who is hands-down, the BEST in the business. This spa is a perfect destination that adds ambient atmosphere, wellness and beauty on a budget! The pricing is fair and services are always consistent and results-driven. I always feel refreshed, satisfied and rejuvenated. Try the free hydro bed service to top-off your experience. I highly recommend this luxurious spot for all of your down time and self-care routines. Thank you Carlos, Joseph and ML downtown Miami!
Massageluxe
Charlotte Howson
3-Star
3 weeks ago
Joseph gives the BEST massage I’ve ever experienced. He was very attentive, and exceptionally skilled. I will definitely be back!!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Massageluxe's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%
More details
Massageluxe

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
285
reviews
Excellent
Good
Average
Fair
Poor
More details

About Massageluxe

Massage Therapists
MassageLuXe offers high-quality massages, facials, and waxing services. Licensed massage therapists and estheticians help clients find relief for chronic pain and skin conditions in a relaxing environment. We promote health and wellness for the body and mind through massage and skin health treatments. We believe in the strength and power of massage therapy as well as its ability to relieve stress and anxiety. Therapeutic massage provides pain management and relief for people suffering from numerous ailments and chronic conditions. Therapeutic massage and skin health treatments aren’t just a luxury — they are methods of self-care!
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