True Thai Therapy Edinburgh has garnered a predominantly positive reputation as per recent customer reviews, suggesting a strong and favorable overall customer experience. Customers have frequently praised the business for its effective treatment of a variety of musculoskeletal issues, including back pain, sciatica, and neck and shoulder tension. The recurrent themes across the feedback point to the use of traditional Thai massage techniques, such as the 'tok-sen' or hammer device to break up scar tissue, and the overall professional demeanor of the masseurs. While there haven’t been any broad criticisms, there has been an isolated incident where a customer felt that their needs, particularly for a gentle pregnancy massage, were not met and instead experienced discomfort. This indicates that while the service is generally well-regarded, there may be areas where communication and service customization could be improved to ensure that treatments are matched with individual client needs and preferences.