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My Massage Haven Reviews Summary

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Massage Therapists | Miami, FL

7700 N Kendall Dr #7746a, Miami, FL 33156, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about My Massage Haven?

As of Jun 12, 2024, 118 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of My Massage Haven's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

truly gives great massage

so gentle & caring

always an amazing experience

super friendly

fantastic

magical hands

best I have had

the best

focused on a knot

Horrible service

not great

was worst

very disappointed

About this report

This report was produced by Trustguide on Jun 12, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
June 12, 2024
Last updated
June 12, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of My Massage Haven's customers had a positive experience.

Positive
50%
Neutral
0%
Negative
50%
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My Massage Haven's customer reviews analysis

The overall company reputation of My Massage Haven based on recent customer feedback reflects a mix of experiences. On a positive note, multiple reviews praise specific therapists, such as Belkys, Selena, and Aliannis for their exceptional skills, particularly in deep tissue and lymphatic massages. Some clients express high satisfaction with the services received, citing friendliness and professionalism of the staff alongside effective treatments that met or exceeded expectations. However, there are recurrent concerns related to operational issues, including appointment management and communication breakdowns. Customers have faced frustration with scheduling, as seen in instances of double bookings and complications with online appointment systems leading to charges for unavailable slots. Despite these challenges, the responses to such situations appear to be handled with care and attention from the management, indicating a willingness to resolve issues.

Positive Feedback

An analysis of the positive feedback for My Massage Haven highlights noteworthy aspects of customer satisfaction. Many clients have had favorable experiences with the massage therapists, complimenting their expertise and professionalism. The names Belkys, Selena, Aliannis, Natalie, and Peter are specifically mentioned as providing top-quality services, and clients describe the massages as 'amazing', and therapists' hands as 'magical.' Moreover, customers acknowledge the organization's attention to detail in terms of Covid safety procedures and appreciate the excellent customer service provided when issues arise, such as proactive problem resolution by the owner and courteous staff interactions. The closeness to clients' homes and reasonable pricing are additional positive elements that contribute to the appeal of the establishment.

Concerns and Threads

Despite several positive experiences, My Massage Haven has encountered substantial criticism concerning the operational aspects of its service. The foremost issue pertains to appointment handling, as customers report incidents of disregarded bookings and conflicting appointment times, leading to disappointment and resentment. For example, one client was asked to reschedule despite having a confirmed appointment. Furthermore, there appears to be difficulty reaching the establishment by phone, prompting recommendations to use email for communication. Also noted is a dissatisfaction with facial treatments at a particular branch, with a lack of communication and disregard for customer comfort cited. These negative aspects suggest an immediate opportunity for My Massage Haven to improve its scheduling system and customer service consistency across different services and locations.

Frequently asked questions about My Massage Haven

How can I ensure my appointment time is honored at My Massage Haven?

To avoid any issues with scheduling, it is recommended to confirm your appointment directly with the establishment via email or text, as some customers have experienced challenges with online bookings and phone calls. Additionally, consider asking for a booking confirmation or reminder to be sent to you.

Which therapists at My Massage Haven are most recommended for massage?

Clients have praised several therapists by name, including Belkys, Selena, Aliannis, Natalie, and Peter. It may be beneficial to request one of these therapists when booking an appointment, especially for deep tissue and lymphatic massages.

What should I expect in terms of Covid safety at My Massage Haven?

My Massage Haven is committed to client safety amid the Covid-19 pandemic. You can expect detailed explanations of their safety procedures when you call to inquire. It's advisable to contact them beforehand to understand the current measures in place and any preparations you might need to make.

Recent customer reviews and testimonials for My Massage Haven

My Massage Haven
Jeniffer Perez
1-Star
10 months ago
Horrible! Very frustrating situation. Let’s start with Belkis is amazing. She truly gives great massage. However! I had an appointment at 4pm! And another man came at the same time. She told me you can come later at 5! I explained to her I had an appointment at 4pm. Belkis, did not honor the appointment, and asked me to leave!! Just because another man came at 4pm without an appointment. Horrible service, not profesional at all! I’m still angry
My Massage Haven
Bodied By B Brittany
1-Star
10 months ago
Selena is so amazing. She was so gentle & caring! She is the best when it comes to lymphatic massages definitely. I want to take her home! Made my experience so pleasant!! 💘💘
My Massage Haven
Diego Coviella
1-Star
8 months ago
Selena is the best! My partner and I get massages monthly with her and it's always an amazing experience.
Read all reviews

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
118
reviews
Excellent
Good
Average
Fair
Poor
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About My Massage Haven

Massage Therapists
We are the best value massage in town! We appreciate your time and money. We are specialized in giving Chair Massages and Table Massages tailored to your specific needs. Alleviating stress, tension, and creating a renewed state of mind.
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