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Reeds Rains Estate Agents Reviews Summary

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Estate Agents | Manchester

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29-33 Whitworth St W, Manchester M1 5ND

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Reeds Rains Estate Agents?

As of Apr 24, 2024, 539 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Reeds Rains Estate Agents's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

super helpful whenever we have any maintenance issues

very communicative and helped make the process clear and smooth

consistently responded quickly to any issues I've had

easy to organise and all the paperwork was sorted quickly

worked so hard to smooth out all the problems

couldn’t be happier with the services

exceptional communications skills

always been incredibly helpful

exceptional service on Management of my property

Took 4 weeks for washing machine to be replaced

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 24, 2024
Last updated
April 24, 2024

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Reeds Rains Estate Agents's customer reviews analysis

Across multiple reviews, Reeds Rains Estate Agents in Manchester have accrued a predominantly positive reputation, centered largely on their quick responsiveness and attentive service. Employee mentions, including Ryan, Jordan, Laura, Danny, and Joe, hint at a team that's highly dedicated and professional. These team members have been applauded for their efforts in resolving maintenance issues swiftly, assisting with the complexities of housing processes, and providing support throughout tenancy. Recurring positive themes include the staff’s diligence, communication skills, and a personalized client approach. Nevertheless, the company's reputation is not without blemish; delays and lapses in service, particularly regarding maintenance issues and deposit returns, have been a source of frustration for a small subset of customers.

Positive Feedback

The positive aspects of customer feedback for Reeds Rains Estate Agents Manchester are quite notable. Numerous reviews highlight exceptional service from team members such as Ryan, Jordan, Laura, Danny, and Joe. These individuals have received specific praise for their assistance with urgent maintenance issues, smooth handling of rental processes, keen attention to detail, and excellent communication. Personalized support and guidance seem to be a hallmark of Reeds Rains, with staff going out of their way to ensure that tenants' and landlords' needs are met promptly and efficiently. Furthermore, the team's ability to provide clarity and support throughout the tenancy, from the viewings to the finalization of leases, is a repeatedly underscored strength.

Concerns and Threads

On the flip side, Reeds Rains Estate Agents in Manchester have faced criticism for certain service-related issues. A small number of negative experiences recounted delays in replacing household appliances and addressing maintenance problems like leaking taps, suggesting inconsistencies in service provision. Additionally, the process of deposit returns has some customers expressing frustration, stating they have not received timely communication or refunds after terminating their leases. These incidents represent areas where improvements could be considered to ensure a uniformly positive customer experience across the board.

Frequently asked questions about Reeds Rains Estate Agents

How responsive is Reeds Rains Estate Agents Manchester to maintenance issues?

Based on customer feedback, Reeds Rains Estate Agents Manchester is generally very responsive to maintenance issues. Staff members, particularly noted as Ryan and Jordan, have been praised for acting quickly and efficiently to resolve problems. However, there have been isolated reports of delayed maintenance services.

Can Reeds Rains Manchester assist with the complexities of moving to the UK?

Yes, Reeds Rains is praised for helping clients, especially those moving to the UK, understand and navigate the housing process with ease. Their communicative approach seems to successfully alleviate the anxiety associated with such significant transitions.

What is the feedback on the level of support provided during tenancies?

Tenants have commended Reeds Rains for continuous support during their tenancies. The agents, particularly Joe, have been singled out for providing dedicated help, from resolving issues to offering advice on tenancy matters, thus enhancing the overall tenant experience.

Recent customer reviews and testimonials for Reeds Rains Estate Agents

Reeds Rains Estate Agents
Becky Smith
5-Star
2 months ago
Ryan Wood at Reeds Rains is brilliant! He is super helpful whenever we have any maintenance issues and is always quick to resolve them. We had an issue of no hot water on a Saturday and he ensured someone was round within an hour to sort it! Only ever had a great experience when dealing with Ryan.
Reeds Rains Estate Agents
Alison Pritchard
5-Star
a week ago
I am moving to the UK and was feeling very nervous about the process to secure housing. Reeds Rains was very communicative and helped make the process clear and smooth! Special thank you to Ryan who was extremely diligent in helping me!!
Reeds Rains Estate Agents
wm zhg
5-Star
a month ago
I've been a long-time tenant at 1 Cambridge Street, managed by Reeds Rains, and I can't speak highly enough of the service. They've consistently responded quickly to any issues I've had. A special shout-out to my property manager, Jordan, who has been incredibly swift and professional in handling my one of my recent concerns. Thanks to his recommendations, I had the best plumber come in to resolve my issues promptly (fixed under five minutes). Highly recommend Reeds Rains!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Reeds Rains Estate Agents's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%
More details
Reeds Rains Estate Agents

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
539
reviews
Excellent
Good
Average
Fair
Poor
More details

About Reeds Rains Estate Agents

Estate Agents
At Reeds Rains Estate Agents Manchester we have the local expertise and knowledge to make home buying, selling, letting or renting a smooth and simple process. We are part of a national brand which has been building strong relationships with our local communities for over 150 years. Our friendly experts in Reeds Rains Estate Agents Manchester are always on hand to make sure our customers have the best experience possible. There are not many estate agents who can boast a history stretching back to 1868.
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