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Peter Anthony Reviews Summary

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Estate Agents | Manchester

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834 Stockport Rd, Levenshulme, inside, Manchester M19 3AW

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Peter Anthony?

As of Apr 15, 2024, 154 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Peter Anthony's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 15, 2024
Last updated
April 15, 2024

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Peter Anthony's customer reviews analysis

Evaluating the overall reputation of Peter Anthony, the company appears to maintain a generally positive image among its clients, stemming from the actions of its individual employees, most notably Ofelia and Tom. Customers commend the professionalism, dedication, and supportive nature of the staff, highlighting a seamless buying and selling experience. Personnel like Ofelia and Tom are frequently mentioned for their hard work and customer-centric approach. However, while many experiences are positive, there is a notable account of dissatisfaction where the customer service fell short of expectations, particularly in an incident involving an alleged failure to honor a deal, causing financial and emotional distress for the client. Such negative feedback, although less in quantity, points to a possible inconsistency in service that could tarnish the company's reputation if not addressed.

Positive Feedback

The majority of customer feedback for Peter Anthony shines a positive light on the company's commitment to client satisfaction. Team members, specifically Ofelia and Tom, receive high praise for their assistance during the buying and selling process. Clients describe their experiences as 'fantastic' and stress the importance of the professional, cooperative, and hardworking nature of the staff. The ability to provide knowledgeable advice and ensure a smooth transaction underpins the firm's favorable image. Additionally, the individual dedication of personnel, including instances where an employee prioritized work over personal health and went beyond their duties, illustrates a strong customer service ethic, which significantly contributes to the company's positive aspects.

Concerns and Threads

Despite many excellent reviews, Peter Anthony's reputation is not without blemish. A starkly negative review stands out, accusing the agency of behaving unprofessionally in dealing with a property offer. This client's experience involved a breach of trust, as their offer was accepted only to be voided later for a higher bid—even after financial commitments were made for mortgage advising and legal services. This account suggests a potential gap in the company's ethical standards and raises concerns about transparency and fairness in their business practices. While this is an isolated occurrence within the dataset provided, it is a severe enough complaint to warrant attention and could undermine customer confidence if similar incidents are frequent.

Frequently asked questions about Peter Anthony

Can I rely on Peter Anthony's staff to provide support throughout the entire buying process?

Yes, according to several reviews, staff members, particularly Ofelia and Tom, have been known to work tirelessly throughout the buying process, offering professional guidance and ensuring smooth transactions.

Is Peter Anthony a trustworthy agency for first-time home buyers?

Many first-time buyers reported having a good experience with Peter Anthony, with staff offering detailed guidance and assistance. However, it's advisable to stay vigilant and clear on terms, as there has been negative feedback concerning trust and transparency.

Does Peter Anthony provide responsive customer service throughout the property buying process?

The company has received praise for responsive and helpful customer service, with staff like Ofelia noted for quick and effective communication. Nonetheless, potential clients should ensure all agreements are duly documented to avoid miscommunication.

Recent customer reviews and testimonials for Peter Anthony

Peter Anthony
Sean Dillon
5-Star
2 weeks ago
Both Tom and Ofelia were really helpful and very professional throughout the selling/buying process, offering knowledgeable advice when needed. They both worked really hard to ensure that both the sale of my old house and the purchase of my new home went as smoothly as possible. I would not hesitate to recommend them and the services of Peter Anthony
Peter Anthony
Haider Shah
5-Star
2 months ago
It was a fantastic experience to buy through Peter Anthony this time. They were very professional in their approach and very cooperative. I must name Ofelia Here who has been associated with this purchase. She always gave me very good advice and throughout the deal very cooperative. A very professional and noble soul and on various occasion preferred her job over her health. Hats off to her and her team. I must thank you all for your efforts to put me up on the buyers ladder.
Peter Anthony
Farah Qureshi
5-Star
2 days ago
Only just getting started with this process but had a lovely time speaking to Matthew Massey who gave some very beneficial advice and was very polite. Definitely will recommend him to anyone wanting to buy a house.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Peter Anthony's customers had a positive experience.

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Peter Anthony

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
154
reviews
Excellent
Good
Average
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Poor
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About Peter Anthony

Estate Agents
Peter Anthony. Independent Estate Agents & Letting Agents in South Manchester. Sales, lettings and property management in Stockport, Davenport, Edgeley, Offerton, Bramhall, Levenshulme, Burnage and more! Peter Anthony is a licensed ARLA and NAEA agent and is also Trustmark approved.
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