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Lv Property Reviews Summary

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Estate Agents | Birmingham

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157c Warstone Ln, Birmingham B18 6NZ

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Lv Property?

As of Apr 15, 2024, 332 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Lv Property's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 15, 2024
Last updated
April 15, 2024

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Lv Property's customer reviews analysis

The overall reputation of LV PROPERTY Estate & Letting Agents Birmingham, based on the provided reviews, seems to be mixed. On one hand, specific staff members like Gemma, Joshua, Ajay and Andrew received high praise for their professionalism, attention to detail, clear communication, and helpfulness which contributed positively to customer experience. These employees were mentioned by name for their commendable work, indicating a personalized service that is highly recommended by some clients. On the other hand, there are serious concerns regarding the organization's reliability and professionalism as evidenced by instances of poor management, such as a lack of response to viewing inquiries, last-minute cancellations, and issues with the return of holding deposits. These negative experiences highlight potential operational and customer service challenges within the company that could affect its reputation adversely.

Positive Feedback

The reviews highlight several positive aspects of LV PROPERTY Estate & Letting Agents Birmingham's customer service. First, individual employees such as Gemma, Joshua, Ajay, and Andrew were recognized for their exceptional service, which was characterized by professionalism, expertise, and compassion. The quality of property management inspections conducted by Gemma, with an emphasis on her meticulous attention to detail, was frequently mentioned, suggesting that property evaluations are handled competently. Furthermore, the support provided during rental and purchase processes was deemed outstanding, as clients felt listened to, understood, and valued. The agency's approach to securing sales through commitment fees was also appreciated, with some customers viewing this as a reassuring measure that increases trust in the transaction process.

Concerns and Threads

Conversely, LV PROPERTY Estate & Letting Agents Birmingham has faced criticism from some customers indicating dissatisfaction with the company's overall reliability and organizational issues. There were instances of poor communication, such as a lack of response to viewing inquiries and last-minute cancellations of scheduled appointments, which caused inconvenience and frustration among potential clients. Additionally, the alleged mismanagement of a holding deposit, characterized by the inability or unwillingness to refund it in a timely manner, raises serious concerns about the company's financial practices and respect for customer entitlements. Such negative experiences can severely impact the trust of future clients and suggest that the company may need to address internal processes to maintain its reputation.

Frequently asked questions about Lv Property

How responsive is LV PROPERTY Estate & Letting Agents Birmingham to viewing inquiries?

Based on customer reviews, responsiveness to viewing inquiries can vary. Some clients experienced a lack of response, while others successfully scheduled and completed viewings. Prospective customers should follow up proactively to ensure their requests are acknowledged.

How does LV PROPERTY handle return of holding deposits?

There are mixed reports regarding the handling of holding deposits. While some clients may have faced delays or issues, the company's policies may generally be aligned with industry standards. Customers should inquire about the terms and conditions related to holding deposits to understand the process and timelines.

Are the property management services provided by LV PROPERTY well-regarded by customers?

Yes, according to the reviews, the property management services, particularly the inspections conducted by staff members such as Gemma, are appreciated for their thoroughness and professionalism.

Recent customer reviews and testimonials for Lv Property

Lv Property
Jesse Aver
5-Star
5 days ago
Gemma conducted a thorough property management inspection today. Her attention to detail and professionalism were commendable. She addressed all concerns promptly and provided clear communication throughout the process. Highly recommended!
Lv Property
Emmanuella Ugela
5-Star
5 days ago
Gemma conducted a property management inspection, and I'm thoroughly impressed. Her attention to detail was exceptional, leaving no aspect unchecked. Her clear communication and valuable insights made the process seamless. Gemma's professionalism and expertise shine through, making her a top choice for property management inspections. Highly recommended!
Lv Property
Zedy Khan
5-Star
3 months ago
I emailed to organise a viewing and got no response. A few weeks later I found another apartment with these guys, managed to arrange a viewing, both me and my wife took half a day off and then they rang 30 minutes before to cancel because of a 'double booking' and now have no appointments till the new year. Absolutely disgusting and unprofessional. Will definitely be going out my way to let everyone know what a shoddy company this is
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Lv Property's customers had a positive experience.

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Lv Property

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
332
reviews
Excellent
Good
Average
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Poor
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About Lv Property

Estate Agents
Welcome to our distinguished Estate and Lettings Agency, renowned as an industry leader for over 13 years. We take pride in being the boutique Estate Agency that blends a fervour for people and property. Our accomplished team adopts a multidisciplinary approach, specialising in residential and commercial property sales, lettings, and management. What sets us apart is our extraordinary track record, consistently achieving the highest prices for our sellers, with an impressive 99.1% of the asking price achieved on average for many of our sellers. Recognising the significance of maximising your investment, we are committed to delivering outstanding results.
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