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Red Hook Recreation Center

Red Hook Recreation Center Reviews Summary

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Leisure Centres | New York, NY

155 Bay St, Brooklyn, NY 11231, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Red Hook Recreation Center?

As of Mar 13, 2024, 522 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Red Hook Recreation Center's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 17, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Red Hook Recreation Center's customers had a positive experience.

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Red Hook Recreation Center

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Red Hook Recreation Center's customer reviews analysis

The Red Hook Recreation Center's reputation appears largely positive, with a focus on its amenities and the enjoyable experiences these provide to a diverse array of users. Multiple reviews focus on the variety of available facilities, including the free pool, indoor gym, basketball field, and running track. Cleanliness and the up-to-date condition of the equipment are recurring positive attributes according to customers. However, not all feedback is positive; a few reviews point out issues with staff behavior, such as a perception of rudeness and power misuse. Another point of contention includes facility access restrictions for non-members and the inability to use restrooms for non-members, despite taxpayer contributions. These negative experiences are, however, fewer compared to the more frequent commendations on the center’s services and the joy it brings to community members, as highlighted in the reviews.

Positive Feedback

The Red Hook Recreation Center is highly commended for its range of facilities, including a gym, basketball court, indoor running track, and a free-to-use pool. The center's profile is further enriched by emphasizing facility cleanliness and well-maintained equipment, which are frequently mentioned as indicative of a positive customer experience. The staff's friendliness and the accommodating nature of the center contribute to the community-focused atmosphere, fostering an environment where laughter and camaraderie are common, as highlighted in a basketball tournament setting. Moreover, the center is appreciated for being family-friendly and a favorable place to visit with children, as well as a significant community asset prior to school term times.

Concerns and Threads

Despite the majority of positive feedback, the Red Hook Recreation Center faces criticism that highlights areas in need of improvement. Notably, interactions with the staff have occasionally been characterized as rude, with specific instances of staff kicking out patrons for personal convenience causing concern. Access restrictions for non-members, particularly the use of bathrooms, raise questions about inclusivity and the appropriate use of taxpayer-funded facilities. It is suggested that these negative experiences may impact overall customer satisfaction and could potentially dissuade prospective visitors. Furthermore, while the community values the center highly, there are calls for funding and renovations, hinting at an underlying need for infrastructure improvements to ensure the center continues to serve as a vibrant community hub.

Frequently asked questions about Red Hook Recreation Center

Do I need to bring my own lock for the lockers at Red Hook Recreation Center?

Yes, you should bring your own lock if you plan to use the lockers at the center.

Are non-members allowed to use the facilities at Red Hook Recreation Center?

The center has specific access restrictions for non-members, including limited use of facilities such as bathrooms. It's recommended to check with the center's staff for detailed information on which amenities are available to non-members.

Can I bring food and electronic devices to the pool area at the Red Hook Recreation Center?

No, the pool area at the Red Hook Recreation Center does not allow food, electronic devices, glass and plastic bottles, watches, or outside clothes. However, you can bring reusable water bottles, towels, and books.

Recent customer reviews and testimonials for Red Hook Recreation Center

Red Hook Recreation Center
Kenneth Scarborough
5-Star
6 days ago
I haven't been there in two years everything is different now in a good way.... next time I'm going to take more pictures
Red Hook Recreation Center
Edit Kökényesi
5-Star
6 months ago
Pretty good. Nice free pool. They have lockers you need to bring the lock. You can't bring in electronics glass and plastic bottles, watches, outside clothes, foods. On the deck and in the pool the swimmingsuit cover can be only white shirt. You can bring in towels and tumblers( or any personal reusable water bottle) and books. They have limited chairs so be prepared to bring extra towles to lie down. You can't purchase food inside. They have sunscreen. In the building they have gym and basketball field.
Red Hook Recreation Center
Michael Cerrato
5-Star
6 years ago
Great place for kids and adults clean and a lot of fun things to do good crowd and the machines are clean and like new has a Indoor gym and basketball court and a inside track for running or jogging so many other things to do but I would definitely recommend going there with the kids
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
522
reviews
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About Red Hook Recreation Center

Leisure Centres

Established center offering sports fields & courts, a computer lab, outdoor pool, gym & cardio room.

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