This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Puregym Liverpool Central?
As of Apr 14, 2024, 411 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Puregym Liverpool Central's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
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Published on
April 14, 2024
Last updated
April 14, 2024
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As of Apr 14, 2024, 411 customers have reviewed this business and rated it 4.1 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Puregym Liverpool Central's customer reviews analysis
PureGym Liverpool Central is perceived as a facility with the potential for excellence, benefitting from continuous improvements and an extensive selection of equipment. Open 24 hours, it caters to diverse schedules and needs, drawing appreciation from many customers. Nevertheless, challenges affecting its reputation include a lack of cleanliness in areas such as the entrance, changing rooms, and equipment, as well as air quality issues that disturb the gym's atmosphere. Orderliness is another concern, with complaints about disorganized weights and a perceived absence of staff intervention to maintain tidiness or to address maintenance concerns such as blocked showers. While new equipment additions are welcomed, these positive changes are marred by persistent issues of hygiene and maintenance that require attention.
Positive Feedback
Positive aspects of customer feedback for PureGym Liverpool Central include appreciation for its around-the-clock access and new equipment additions, which cater to users with varying schedules and workout preferences. The gym's expansive floor space, flexibility in membership options, and inclusion of an energy drink station, lockers, and fridges for convenience are also commended. The supportive community and professionalism of staff are highlighted, contributing to a vibrant and energizing atmosphere. Reviews indicate that PureGym provides good value for money, with a wide range of machinery and services to support customers in reaching their fitness goals.
Concerns and Threads
Negative feedback for PureGym Liverpool Central centers on issues of cleanliness, with several reviews describing the gym as filthy, smelly, and unhygienic in various sections including the entrance, changing rooms, and equipment surfaces. Air quality problems, such as unpleasant odors and lack of airflow, are recurring grievances. Concerns over neglected maintenance tasks, such as blocked showers and unreliable lockers, also surface. Despite the presence of staff, customers observe a lack of enforcement regarding re-racking weights and general tidiness. These persistent issues are a blight upon the gym's potential, with customers feeling that their experience and health could be jeopardized as a result.
Frequently asked questions about Puregym Liverpool Central
What are the gym's operational hours?
PureGym Liverpool Central is open 24 hours a day, providing flexibility for members to work out at any time that suits their schedule.
Are there new equipment and facilities at the gym?
Yes, the gym has recently brought in new machines and equipment, enhancing the workout experience for members.
How does the gym address cleanliness and maintenance issues?
Cleanliness has been a point of contention among members; however, updates from reviews suggest that improvements are being made including the reintroduction of cleaning stations and the presence of a diligent cleaner.
Recent customer reviews and testimonials for Puregym Liverpool Central
Mo
4-Star
3 months ago
4stars; Fact that it is h24 open make it easier for my schedule and less busy for when I plan to hit a workout.
Update: They have brought in some new and more machines. Now that is what will help spending more time in there. See photos
Charlie
4-Star
2 months ago
The gym facility is predominantly in good condition. There are some machines which are getting on and so are rattling in moving and are generally loose. The new equipment is phenomenal on the whole. However, the biggest issue PureGym Liverpool Central has, is the lack of order with regards to the dumbbells and plates. Whilst I understand it isn't the staffs fault for the fact that plates are all around the gym, not being put on the stand and that dumbbells aren't being put on there stand, I have never once seen a member of staff reorder the dumbbells retrieve the plates and re-stack them or tell some to put away there weights. There is plenty of staff in the gym and I have been in there at various hours throughout the week on multiple different days for a month's now and the gym is always in the same state. It needs to be improved and it starts by issuing a statement to the members or perhaps a notice and then the next step is the staff throughout the day, more than once organising and rearranging the equipment. However, the air quality is very average, the temperature is kept to high and so is too warm and the there is a lack of air flow making it feel stuffy, although this isn't across the whole gym. A membership at PureGym isn't cheap, and we are paying not only for the equipment in the facility but the maintenance of the gym as a whole. Overall staff are friendly and approachable and the gym is clean.
Alfia stephen
4-Star
3 weeks ago
Pure Gym at the city center is a fitness haven that transcends the ordinary gym experience. Conveniently located amidst the bustling urban landscape, it offers a sanctuary for health enthusiasts of all levels. Upon stepping through its doors, one is greeted by a vibrant atmosphere buzzing with energy and determination.
The gym boasts state-of-the-art equipment meticulously arranged across its expansive floor space, catering to a diverse range of workout preferences. From cardio machines to free weights and functional training areas, Pure Gym provides everything needed to achieve one's fitness goals effectively.
What truly sets Pure Gym apart is its commitment to accessibility and inclusivity. With flexible membership options and 24/7 access, it accommodates even the busiest of schedules, empowering individuals to prioritize their health on their own terms. Additionally, its supportive community of like-minded individuals fosters a sense of camaraderie and motivation, making every workout session a rewarding experience.
Furthermore, the staff at Pure Gym exemplify professionalism and dedication, readily available to offer guidance and assistance whenever needed. Their expertise ensures that members receive the support they need to maximize their fitness journey.
In essence, Pure Gym at the city center is more than just a place to work out; it is a dynamic hub of wellness where individuals can thrive and progress towards their fitness aspirations with confidence and ease.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
Get way more than you pay for at PureGym Liverpool Central! Open 24/7, we offer a range of low cost, no contract memberships and over 220+ pieces of high quality gym kit - and fitness classes are included in your membership! Whether you prefer cardio, strength training, classes, or more, we have everything you need to keep fit. Need help achieving your fitness goals? Our friendly team of Personal Trainers can help.
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