FITNESS SF - Mid Market logo

Fitness Sf Reviews Summary

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Gyms | San Francisco, CA

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1 10th St, San Francisco, CA 94103, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Fitness Sf?

As of Jul 14, 2024, 373 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Fitness Sf's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Pleasant staff

welcoming atmosphere

fantastic, boasting a wide range of equipment

very clean and organized

qualities and services are very good

very welcoming and supportive

motivated me to push further

uplifting and fun personality

well designed layout with nice finishes

lots of racks, fantastic upstairs yoga room

friendly, transparent and patient

might drive you a little mad

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 14, 2024
Last updated
July 14, 2024

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Fitness Sf's customer reviews analysis

Evaluating the overall company reputation of FITNESS SF - Mid Market from the recent reviews, one can identify a predominantly positive customer experience. The gym is consistently lauded for its cleanliness and well-equipped facilities, which cater to a diverse range well-being preferences. Staff friendliness and helpfulness, particularly the mention of employees Crystal and Steven, have positively impacted the gym’s reputation, exemplifying excellent customer service and personalized attention to members. Notably, reviewers highlight the gym's community vibe and state-of-the-art features as key attractions. However, a point of discontent lies with the gym etiquette, particularly regarding the reracking of weights. Customers have expressed frustration over the disorganization in this area, which detracts from the overall positive experience. This recurring theme suggests an area that could benefit from management attention and improvement.

Positive Feedback

Customers of FITNESS SF - Mid Market speak favorably about the gym's clean environment and diversity of quality equipment, suggesting the company prioritizes maintenance and variety to accommodate various fitness routines. Noteworthy commendations are directed towards the pleasant and supportive staff, with specific recognition of Crystal and Steven for their professionalism, motivation, and expertise in customer service and fitness training. The gym is also described as fostering a vibrant community vibe, which enhances the workout experience, making it enjoyable and contributing to a sense of belonging among members. Additionally, the user-friendly design and aesthetics of the facilities have been highlighted as factors that have cemented FITNESS SF - Mid Market as a favored location among its patrons.

Concerns and Threads

Despite the majority of positive feedback, there are some critiques concerning FITNESS SF - Mid Market. It is notable that several reviewers are dissatisfied with the gym etiquette displayed by some patrons, particularly the issue of reracking weights appropriately. The lack of organization in this aspect creates inconvenience and demonstrates a disregard for fellow gym-goers. Furthermore, the space allocation for equipment is mentioned as a possible challenge, suggesting that navigation through the gym during peak times might be hindered due to the proximity of the machines. These critiques point towards areas where management could implement improvements, possibly through increased supervision or reevaluation of the equipment layout, to elevate the overall customer satisfaction.

Frequently asked questions about Fitness Sf

Does FITNESS SF - Mid Market offer a variety of classes and training sessions?

Yes, FITNESS SF - Mid Market offers a variety of classes such as yoga, and clients have expressed desires for additional classes like full body and mobility sessions. They also provide complimentary FIT sessions and personalized training with knowledgeable staff like Steven.

Is FITNESS SF - Mid Market suitable for individuals new to gym-based training?

Yes, FITNESS SF - Mid Market is well-received by newcomers to gym-based fitness, offering a comfortable and supportive environment with professional staff willing to assist and guide members through their fitness journeys.

Reviews reflect a commitment to cleanliness and maintenance at FITNESS SF - Mid Market, indicating regular upkeep of facilities and state-of-the-art equipment to ensure a clean and hygienic workout environment for all members.

Recent customer reviews and testimonials for Fitness Sf

Fitness Sf
Steve Elliott
4-Star
6 months ago
The gym itself is clean and pretty well equipped. Pleasant staff. Good amount of cardio equipment. Open turf area and another for sleds. Class rooms, etc. I would like to see some additions like an incline barbell bench, belt squat, standing calf, etc. But they do a good enough job with the space they have. My one big complaint: If you're a fan of gym etiquette and organization, this place might drive you a little mad. In my experience reracking is pretty much non-existent and what is racked is wildly misplaced. This is partly the fault of the gym as they only have one plate tree that I'm aware of to supplement the integrated equipment racks. But that's no excuse for being lazy and inconsiderate to those using the equipment after you. I also haven't seen any cleanup or enforcement from staff.
Fitness Sf
Abenezer Gebrehiwot
4-Star
5 months ago
I joined Fitness SF a year ago, and I must say my experience has been nothing short of amazing, largely due to the wonderful assistance I received from Crystal. From the moment I stepped into the gym, I was impressed with the welcoming atmosphere and the state-of-the-art facilities. Crystal was instrumental in making my membership process smooth and hassle-free. She was incredibly knowledgeable, answering all my questions with patience and clarity. Her professionalism and friendly demeanor made me feel right at home. The gym itself is fantastic, boasting a wide range of equipment that caters to all fitness levels. It's clean, well-maintained, and has a vibrant community vibe that makes working out a pleasure rather than a chore. But what really sets Fitness SF apart for me is the exceptional customer service, exemplified by Crystal. She periodically checks in to ensure that my gym experience is going well and that my membership benefits are fully utilized. It's this level of personal attention and care that makes Fitness SF more than just a gym - it's a community where you feel supported in your fitness journey. Highly recommend Fitness SF to anyone looking to join a gym where they can feel supported, motivated, and part of a community. And if you do decide to join, make sure to ask for Crystal – she'll make sure your experience is as wonderful as mine!
Fitness Sf
Taylor Hoyt
4-Star
a month ago
This is the only fitness SF location, and probably one of the few gyms in the entire city that is worth it. It’s a little on the smaller side, but the high quality makes up for that and then some. The equipment is very well organized. Everything is always so clean and well maintained. Most importantly for me, the members are for the most part chill and respectful of others, in stark contrast to the toxic ego lifters, creeps, and entitled bros at the SOMA, Castro, and Transbay locations, respectively.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Fitness Sf's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
More details
Fitness Sf

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
373
reviews
Excellent
Good
Average
Fair
Poor
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About Fitness Sf

Gyms
Find your center at this conveniently located spot on Market Street. This gym boasts a private studio, the ‘Performance Training Center’, that’s complete with Power Racks, Olympic Lifting Platforms, and Assault Bikes.
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