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Vida Fitness

Vida Fitness Reviews Summary

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Gyms | Washington, DC

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1612 U St NW, Washington, DC 20009, United States

Trustguide Rating

TrustScore®
A+
A
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Vida Fitness?

As of Jul 14, 2024, 229 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Vida Fitness's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Staff is always friendly and super helpful

very welcoming and inclusive gym

love the that there is an entire floor with so many goodies

very clean compared to other gyms

they play the same repetitive boring music

staff from the front desk to management is the best

The cherry on top the rooftop pool

Vida is a welcoming, state of the art facility

The members are super friendly

the food ... is great

extremely deceptive business practices

falling apart and I get afraid of catching tetanus

they play the same repetitive boring music

mistaken for cleaning crew

charging $348 for a 12 visits

Terrible customer service and unethical business practices

they have been faking short especially when it comes to maintenance

billing department is deficient

the communication was absent

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 14, 2024
Last updated
July 14, 2024

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Vida Fitness's customer reviews analysis

VIDA - U Street garners mixed reviews, highlighting a contrast between its facilities and client services. Positive comments frequently describe the gym as welcoming, inclusive, and well-equipped with a variety of machines and amenities such as a rooftop pool and dedicated powerlifting floor. Customers appreciate the gym's cleanliness, accessibility in terms of location and operation hours, and the competence of certain staff members, notably personal trainers. However, prominent concerns center around the gym's business practices, specifically regarding deceptive sign-up practices, unclear usage of initiation fees, and poor customer service in handling billing and promotional credits. These negative experiences have marred the reputation of VIDA - U Street, overshadowing the quality of facilities and the extensive array of fitness options available.

Positive Feedback

Customers consistently commend VIDA - U Street for its welcoming environment, inclusivity, and comprehensive selection of gym equipment suitable for various forms of exercise, including calisthenics and bodyweight-based routines. The facility is praised for its cleanliness, additional services such as a salon and spa, and the presence of a rooftop pool. The specialized areas for powerlifting and stretching are highlighted as key assets, enhancing the workout experience. Positive interactions with competent staff, especially in personal training, contribute to the gym's reputation as a quality fitness establishment.

Concerns and Threads

Several customers express dissatisfaction primarily with VIDA - U Street's customer service and certain business practices. Reports indicate a pattern of issues relating to sign-up fees and promotional offers not being honored, leading to frustration and a perceived lack of transparency. Furthermore, some patrons have experienced difficulties with the billing department regarding recurring charges and handling late fees, which appear to be systemic problems. Feedback also points to some outdated weightlifting equipment, which contrasts with customer expectations for a gym that is otherwise modern in its offerings.

Frequently asked questions about Vida Fitness

Is the membership fee at VIDA - U Street considered high compared to the services offered?

Some customers believe the membership fee is justified given the gym's comprehensive amenities and high-quality equipment, while others find it pricey, especially when taken into account the reported issues with customer service and billing.

Does VIDA - U Street offer a diverse range of fitness classes?

Yes, VIDA - U Street offers a variety of fitness classes including strength training, spin, yoga, and Pilates. Customers have praised the quality of these classes, although there may be difficulties during peak hours.

What are the operational hours of VIDA - U Street?

VIDA - U Street is noted for its great operational hours, opening early and closing late, which accommodate a wide range of schedules. Customers find the hours to be convenient post COVID-19.

Recent customer reviews and testimonials for Vida Fitness

Vida Fitness
Kevin Jordan
5-Star
5 months ago
I have had a great experience at Vida Fitness at this location and the one close to Logan Circle. Staff is always friendly and super helpful. It is a very welcoming and inclusive gym which I love. I like focusing on calisthenics and a lot of stretching. I love the that there is an entire floor with so many goodies to stretch, do pull ups, dips and many other bodyweight based exercises. The fact that they have rings makes me so happy. They have a good variety of machines too and everyone in there is really nice, friendly and respectful. It’s also very clean compared to other gyms. I feel like I can finally hit my fitness goals, hopefully. The membership did go up and it is pricey but I think it’s definitely worth it. I have not checked out their classes but my friend tells me that the Pilate classes rock so maybe I’ll check them out later.
Vida Fitness
Justin Singleton
5-Star
a month ago
Great gym with extremely deceptive business practices and weirdly out of date weight lifting equipment. I love Vida, it’s gotten me back into a great gym routine and the U St location has pretty much anything you’d ever need. However, like other reviewers have noted, the sign up practices are awful! They make you pay an initiation fee that gives you access to a New Member package, but I and most others never receive this package. I’ve given up on trying to get the package, it’s a sunk cost. Don’t expect to receive anything for signing up. The only other issue at Vida is that the weight lifting equipment on floor 3 is falling apart and I get afraid of catching tetanus from it. It feels like they should invest in renovating that equipment. Also the floor 2 turf area is lacking bands and TRX straps, which belong on the turf… Overall it’s an expensive but good gym with bad sales practices! The clientele is fine; there’s not much community but everyone is nice and keeps to themselves.
Vida Fitness
Gregory Bolton
5-Star
a month ago
This is a really great gym overall, but they play the same repetitive boring music every single time I’m here, which is 4-5 times per week. Rather than motivate me to work harder I want to run from the place screaming. Please update your playlist to music more conducive to a good workout ! Thanks !
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Vida Fitness's customers had a positive experience.

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Vida Fitness

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4
/5
229
reviews
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About Vida Fitness

Gyms
Our largest location conveniently located in the U Street corridor just south of Adams Morgan.
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