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Primark Manchester Reviews Summary

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Clothing Stores | Manchester

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106 - 122 Market St, Manchester M1 1WA

Trustguide Rating

TrustScore®
A+
A
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F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Primark Manchester?

As of Mar 25, 2024, 17883 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Primark Manchester's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 25, 2024
Last updated
March 25, 2024

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Primark Manchester's customer reviews analysis

The reviews of Primark indicate a company with a strong market presence and a diverse customer base, with a majority expressing positive experiences. Customers have highlighted the extensive selection and variety of goods, including clothing for all genders and ages, accessories, and home decor. The pricing is consistently noted as reasonable and affordable, contributing positively to their reputation. Primark's atmosphere, particularly with special features like the 'Central Perk' themed cafe, adds to the shopping experience, though there is a mix of feedback regarding its value. One discernible issue is the high volume of traffic in stores, leading to disorganization and long wait times at checkouts, especially during peak hours. Despite these operational challenges, the attentive nature of staff and additional in-store services such as beauty salons and barbers are well-received by customers. The trend suggests that while Primark excels in providing a vast range of affordable products, store management and layout optimization during high-traffic periods could enhance the overall customer experience.

Positive Feedback

Customer feedback for Primark is largely positive with an emphasis on the vast selection of products available at competitive prices. The store offers a wide range of items across various departments including men’s, women’s, and children’s clothing, along with home decor and beauty products, which is frequently praised by patrons. Additionally, unique features such as the ‘Central Perk’ cafe, a barbershop, and a beauty salon within the store premises contribute to a comprehensive and enjoyable shopping experience. Staff members are frequently mentioned for their helpfulness and swift service at the payment counters, which is particularly appreciated when the store gets busy. These aspects clearly delineate the company's strengths in providing a diverse product line, accessible prices, and an agreeable shopping atmosphere, fostering customer loyalty and repeat visits.

Concerns and Threads

Despite the largely positive remarks, Primark's reviews reveal some operational shortcomings impacting customer satisfaction negatively. A significant aspect mentioned is the overcrowding in stores, which not only causes disarray with items being left out of place but also creates long wait times at the checkout during peak shopping periods, such as Saturdays. Such long queues can detract from the shopping experience, as does the occasional lack of customer service that falls short of expectations, particularly when compared to smaller boutique experiences. Additionally, the safety concern of a tied-up emergency cord in a disabled toilet signifies a potential overlook in store maintenance and accessibility. These areas of critique suggest room for improvement in store management, customer service training, and facility maintenance to uphold a consistently high standard of service.

Frequently asked questions about Primark Manchester

Does Primark offer a wide range of products?

Yes, Primark offers a wide array of products including clothing for men, women, and children, as well as accessories, cosmetics, household items, and home decor.

Are there additional amenities inside Primark stores?

Some Primark locations, such as the one in Manchester, include additional amenities like a themed cafe, beauty salon, and barbershop.

Can I expect quick checkout service at Primark?

Checkout speed can vary; while staff are praised for efficiency, during busy times, such as weekends, customers may experience long wait times at the tills.

Recent customer reviews and testimonials for Primark Manchester

Primark Manchester
Derrick Koh
5-Star
2 months ago
Primack is definitely one of the clothing stores I'd not miss given the massive amount of items they have! And not to mention, they are reasonably priced. Had a great time shopping here, and was able to find clothes and jeans that fitted me so well. Although there may be stuff that you may find out of nowhere that people tend to leave after the decision changes. Overall, I would certainly come back to Primack for my future shopping!
Primark Manchester
Kamaljeet Singh
5-Star
3 months ago
Primark is the crown of City Centre.. You can't stop yourself from going there whether it's for shopping or giving just a round around the store. Offers great range of Men,Women,Children clothing, accessories, gifts and many more. Heart of the city..
Primark Manchester
Rohan Kapoor
5-Star
5 months ago
This Primark store is a massive, full, and super busy one. They have different wears for male, females, and children, bags, shoes, household accessories, and a beautiful cosmetic section. Their prices are reasonably affordable, but customer service in comparison to any indian store is very less
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Primark Manchester's customers had a positive experience.

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Primark Manchester

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
17883
reviews
Excellent
Good
Average
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Poor
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About Primark Manchester

Clothing Stores
Discount fashion chain offering clothes and accessories for all ages, plus homewares.
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