homepage
/
Manchester
/
Clothing Stores
/
River Island Manchester

River Island Manchester Reviews Summary

Unclaimed

Clothing Stores | Manchester

Claimed

L3/U3, Withy Grove, Manchester M4 3AQ

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about River Island Manchester?

As of Apr 14, 2024, 952 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of River Island Manchester's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 14, 2024
Last updated
April 14, 2024

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Claim it today

River Island Manchester's customer reviews analysis

The analysis of recent River Island reviews uncovers a mixed reputation for the company, with distinct variations in customer experiences. Some customers praise the store for its layout, navigability, selection, and value for money; furthermore, they have highlighted instances of exceptional customer service. Conversely, there are numerous accounts of negative interactions with staff, alleging rudeness and lack of professionalism. This inconsistency in service appears to be a critical factor affecting the company's reputation. Customer service, particularly at the checkout, emerges as a polarity in the feedback, with some staff being lauded for their helpfulness while others are criticized for their disengagement and inefficiency. The observations point toward a potential systemic issue with staff training or managerial oversight in customer engagement practices.

Positive Feedback

Positive feedback for River Island often notes the store's favorable design and organization, promoting an enjoyable shopping environment. Customers are appreciative of the clear signage, range of products, and the ample fitting rooms provided. Moreover, experiences enhanced by friendly and helpful staff seem to resonate with customers, establishing a positive impression. Certain employees have been distinctly recognized for their excellent service, going above and beyond to assist with sizing and selections. Positive experiences are not only confined to interactions with staff, but also extend to sales events, which customers felt offered good value for their purchases.

Concerns and Threads

The negative aspects of customer feedback predominantly revolve around customer service. There are several reports of staff being discourteous, with complaints ranging from rudeness to outright aggressive behavior. Instances of staff neglecting basic retail protocols, such as making closing announcements or removing security tags at checkout, further contribute to the perception of carelessness and lack of professionalism. Some customers report feeling so mistreated that they vow not to return, which underscores the severity of their negative experiences. Additionally, there are issues with service efficiency and collection service, including delays and poor handling of customer time and expectations.

Frequently asked questions about River Island Manchester

What should I do if I encounter rude staff at River Island?

If you experience any form of rudeness from staff at River Island, it's recommended that you report the incident to the store manager or contact customer service to provide feedback. The company values customer experiences and such reports could help address and prevent future occurrences.

Are the prices at River Island considered affordable?

Customer perceptions of price at River Island vary, with some finding the prices reasonable for the quality and style of clothing offered. Shopping during sales events can also provide better value for money. Personal budget and value assessment will differ among customers.

Does River Island offer a good range of products?

Yes, customers have positively noted that River Island offers a wide range of apparel and accessories. The store's layout, with clear signage and sections for men and women, contributes to an accessible shopping experience.

Recent customer reviews and testimonials for River Island Manchester

River Island Manchester
K. Peake
5-Star
11 months ago
This was a fantastic store to go shopping at, with a large area that is navigable through the signs for the categories! The escalators help to get around, the men's section is well laid out with a wide range and there is a good number of changing rooms. I bought smart casual trousers and was served by a lovely lady, who was really helpful in advising me what to wear when I asked questions! The price was sensible too and the store is well decorated.
River Island Manchester
Dhananjay Lele
5-Star
3 months ago
The staff is extremely rude and has no consideration for customers concerns. When the store was closing the door were locked without any warning announcement as done by many reputed stores. When I mentioned this the security person became agitated and said we don’t need to. Is the way to talk to your customers if anyone is giving a genuine feedback? How can they get angry for such a simple question?
River Island Manchester
Moka
5-Star
7 months ago
I just been ithere and bought two shirts. I was just shocked by the staff. They are very rude. is this the way your employees deal with the costumers? there is a guy behind the till with beard was really rude to me, I won’t come again to this store. the customer service is terrible.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of River Island Manchester's customers had a positive experience.

Positive
Neutral
Negative
More details
River Island Manchester

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.1
/5
952
reviews
Excellent
Good
Average
Fair
Poor
More details

About River Island Manchester

Clothing Stores
Apparel chain offering on-trend fashions, such as activewear, everyday outfits & dressy clothes.
Expand