Ole & Steen appears to be a polarizing establishment based on customer experiences reported in the recent reviews. Patrons have consistently highlighted the quality of vegan options, coffee, pastries, and the overall array of delectable treats, which suggests that Ole & Steen has a reputation for offering a diverse and satisfying menu. Positive comments about the atmosphere being inviting, warm, and accessible for wheelchairs and prams enhances the company’s reputation as a welcoming establishment for a wide range of customers. However, recurring negative feedback pertaining to cleanliness, tidiness, and customer service — particularly regarding uncleared tables and insufficient staffing — has tarnished the customer experience for some. This inconsistency in service delivery, alongside the positive aspects of food and environment, forms the dual-faceted nature of Ole & Steen’s current customer experience and overall reputation.
Customers often express great satisfaction with Ole & Steen’s food quality and variety, specifically praising the vegan options, pastries, and coffee, which are described as delicious and satisfying. The ambiance is frequently characterized as pleasant, modern, and welcoming, contributing positively to the overall customer experience. Accessibility is noted positively, with easy wheelchair access and a family-friendly environment that accommodates children and prams. Specific staff members have also been commended for being friendly and helpful, leaving a lasting positive impression on patrons. Additionally, the breadth of offerings, including freshly baked bread and an array of sweet treats, is appreciated by those in search of variety.
Despite some strong points, criticism emerges in the realm of cleanliness and service at Ole & Steen. Several reviews highlight the presence of dirty dishes on tables and the lack of staff to address this issue promptly, leading to a perceived degradation in the quality of the experience. Complaints about uncleared tables not only affect the appeal of the space but also suggest operational inefficiencies. Additionally, criticisms around the preparation of beverages like hot chocolate and the presentation of food items suggest a neglect of details that tend to enhance the customer experience. Lower than expected service, particularly for the prices charged, stands as a notable area of contention for some customers.
Yes, based on customer feedback, Ole & Steen offers a variety of quality vegan options for both food and coffee.
The reviews suggest that Ole & Steen is accessible, with easy access for wheelchairs and a spacious environment catered to prams and children.
Customers frequently praise Ole & Steen for delectable pastries and a diverse menu that sets it apart from typical chain coffee places.
Home of the Cinnamon Social, Ole & Steen St James features an in-store bakery, baking day and night to bring you only the freshest breads and pastries. Ole & Steen lovingly make award winning breads, pastries and cakes every day in their London bakeries. Using only the best quality ingredients, artisanal techniques and highly skilled bakers. Handmade breads, slow roasted and hand crafted coffees, freshly baked pastries and cakes, nourishing salads, sandwiches and focaccia toasties.
