The overall reputation of the New Balance Global Flagship Store on Oxford Street is a mixed one, relying heavily on the caliber of individual staff interactions and stock availability. A few reviews laud the outstanding customer service received from specific staff members, citing their knowledge, helpfulness, and friendliness. These employees seem to embody the company's customer service ethos, leaving customers satisfied and eager to return. Nevertheless, other reviews point to a significant systemic issue: staff disengagement and inattentiveness. Customers have reported feeling neglected as employees engage in conversations among themselves rather than attending to shopper needs. This behavior appears at odds with the expectations of a flagship store, where exemplary customer service should be standard. Another frequent criticism concerns the deficient stock levels, with customers expressing frustration at not finding desired items or sizes, raising concerns about inventory management. Complaints about slow service and lack of gratitude toward customers completing purchases can tarnish the store experience and thus the brand's reputation.
Positive customer feedback predominantly revolves around exceptional individual staff members who provide standout service, suggesting that when the store personnel are engaged, they can offer an excellent shopping experience. This is exemplified in reviews praising employees by name for their patience, knowledge, and ability to provide personalized attention to customers, such as finding the right fit and style of shoes. The store's extensive product range, particularly the exclusive
Conversely, the negative aspects hinge on two main areas: customer service and product availability. Multiple reviews convey a sense of disappointment with the in-store service, highlighting staff who prefer to converse amongst themselves rather than proactively engaging with customers. This perceived disinterest can intimidate customers, preventing them from trying out products. Inventory issues also emerge as a drawback, with critiques about the lack of certain models or sizes, as well as wide-fit options. These shortcomings indicate a missed opportunity in showcasing the breadth of New Balance's range at their flagship store and lack of adequate stock planning. Additional complaints about the slowness of service and a perceived apathy even after making a purchase can further detract from the customer experience.
While the store does offer a variety of New Balance products, including exclusive 'Made in USA' and 'Made in UK' shoes, some customers reported limited stock availability for specific models or sizes. It is advisable to check in advance for the availability of the particular item you are interested in.
Customer experiences with the service at the New Balance Oxford Street Flagship Store vary. While some staff members receive high praise for their attentive and knowledgeable service, other reviews suggest a potential issue with staff being unapproachable and preoccupied with their conversations, which could impact your service experience.
Some customers feel disappointment at having to order online after not finding the right size or model in the store. If you prefer not to buy online, it may be worth contacting the store before your visit to inquire about the availability of the specific shoe and size you're seeking.
Chain retailer stocking house-brand athletic footwear, apparel & accessories for all ages.
