Mr. Locks has garnered a reputation with an overarching theme of fast, efficient service, particularly in scenarios requiring simple tasks like key copying. Numerous customers have highlighted the company's rapid response time, attentive and friendly employees, and the quick turnaround on services rendered. This consistency suggests an operational efficiency when dealing with common lock and key needs. However, the company's commitment to serving broader areas such as the outer boroughs has been questioned. One review indicates a potential unwillingness to service regions beyond Manhattan, suggesting a possible gap in the company's advertised service reach. This solitary negative review juxtaposed against several positives identifies that while Mr. Locks excels in customer service and quick turnaround within certain areas, their geographic service consistency may be an area of concern for potential clients residing outside of prime locations.
The review data for Mr. Locks indicates strong customer satisfaction in key-making and other quick services. Praise for the company frequently centers around the speed and efficiency of service, with many customers expressing delight at the 'fast' and 'easy' experience of having keys copied. The hospitable nature of the staff, and specifically Andrew, is a recurring commendation, reflecting a positive internal culture and a customer-first approach. Andrew’s attentiveness and welcoming demeanor suggest that Mr. Locks emphasizes personal interactions, enhancing the overall customer experience. The use of adjectives such as 'attentive,' 'friendly,' and 'helpful' suggests the company has succeeded in cultivating a constructive and supportive customer service environment. Additionally, references to their reasonable prices and recommendations to utilize their services suggest that the goodwill earned through these positive experiences is translating into repeat and referral business.
Despite numerous accolades for its swift and friendly services, Mr. Locks displays a vulnerability in its reputation regarding the breadth of its service area. One dissatisfied customer recounts a specific failing wherein communication ceased after a location outside of Manhattan was disclosed. This points to a potential weakness in Mr. Locks' commitment to servicing the entire area they have advertised, in this case, all five boroughs of New York City. There aren't many reviews that reflect negatively, suggesting that this incident could be isolated; however, it represents a critical aspect of customer care and equitable service delivery. For potential customers looking for services in more remotely located areas, this feedback might give rise to hesitation and concern over whether Mr. Locks can fulfill their service needs.
While Mr. Locks advertises services across all five boroughs of New York City, there has been at least one account of service not being fulfilled in the Bronx. It is recommended to directly confirm with the company if they can cater to your specific location before scheduling a service.
Customers report very quick turnaround times for key copying and similar simple tasks. For efficient and immediate service, Mr. Locks appears well-equipped to handle such needs with speed and precision.
Yes, the staff, particularly Andrew, has been frequently mentioned in reviews for being friendly, attentive, and welcoming. The positive interactions with employees suggest a strong culture of customer service at Mr. Locks.
Mr. Locks was established in 2003. We’re proud to be a leading locksmith company offering a complete range of locksmith services and security systems to commercial and residential clients throughout New York City: Manhattan, Brooklyn, Queens, The Bronx and Staten Island. 24 hour lockouts and emergency services available including weekends and holidays.Our main goal is to provide professional, efficient and reliable locksmith services at competitive rates. From commercial to residential locksmith issues, we handle every single project with care and close attention to ensure 100% customer satisfaction and great results.
