Lockstar Lock and Key Company Ltd has cultivated a strong customer service reputation supported by a multitude of positive reviews. The most recurrent theme across customer testimonials is the exceptional responsiveness and efficiency of the service provided. Clients frequently praise the company's swift reaction to emergency situations and its ability to deliver professional assistance outside of regular business hours. Additionally, customers note the expertise and courteous demeanor of the staff, specifically mentioning Mark and his team's proficiency and politeness. Communications, both in initial inquiry and execution of services, is highlighted as clear and friendly. While most experiences described are definitively positive, there is a slight concern pertaining to the transparency of pricing, with at least one customer unsure about the cost-efficiency of the services received.
Consumer feedback for Lockstar Lock and Key Company Ltd consistently emphasizes several key positive aspects of the customer experience. The company's swift and efficient response rate, particularly in emergency scenarios, stands out markedly; many reviews highlight rapid assistance, such as attending to clients locked out of their premises within 30 minutes to an hour. The staff's professional conduct and comprehensive knowledge, with Mark frequently cited for his expertise, remain central to customer satisfaction. Politeness, friendliness, and tailored advice – such as security tips regarding deadbolts – are certainly impactful, enhancing customers' regard for the service. In addition to responsiveness and professionalism, the company's quality of work receives commendations, with references to the high standard of both the products installed and the services executed.
Despite the predominance of positive feedback, there exists a minor undercurrent of dissatisfaction concerning the pricing clarity of Lockstar Lock and Key Company Ltd's services. A customer expressed uncertainty regarding the value proposition after being charged £220 inclusive of VAT, questioning whether this reflected the standard market rate. This isolated instance suggests that although pricing may generally be perceived as reasonable, at least one customer found a lack of transparency in understanding the costs involved. It is important to note, however, that this sentiment does not appear to be wide-reaching, as no other reviews provided similar concerns.
Lockstar Lock and Key Company is highly responsive in emergency situations, with numerous reviews praising their ability to provide assistance quickly, often arriving within 30 minutes to an hour after being contacted.
Yes, Lockstar Lock and Key Company offers services outside of normal business hours and has been noted for attending to customers' needs late at night and on weekends, highlighting their commitment to being available in urgent situations.
Most reviews indicate satisfaction with the pricing; however, one customer felt uncertain about the cost for a full lock system. Prospective customers are advised to request a quote or detailed pricing information prior to service to ensure clarity and competitiveness.
*Shop opening hours for key cutting:Mon - Fri 9:30am - 5:30pm & Sat 9:30am - 1:30pm. 24 Hour emergency services is for lock outs or other lock related issues*At Lockstar Lock and Key Company we are Edinburgh’s 24 hour approved Master Locksmiths and Safe Engineers based in the heart of Edinburgh. We come out to your residential or business and also have a Retail premises to cover all your lock/ key related problems.
