Expert Locksmith Philadelphia presents a mixed reputation based on the reviews provided. Multiple customers have expressed satisfaction with efficient and prompt service, especially appreciating assistance during urgent situations and unfavorable weather conditions. Specific positive mentions include the ability to resolve car lockouts and create new keys swiftly, responsiveness to service calls, and commendable conduct in facilitating a seamless customer experience. However, a notable number of grievances shed light on considerable drawbacks. There are concerns about transparency in pricing, with customers reporting significant discrepancies between quoted costs and final charges. The practice of drilling locks without attempting traditional methods, which is seen as excessive and costly, is a recurring complaint. Additionally, doubts are raised about professionalism due to instances of refusal to accept credit card payments, opting for Venmo transactions instead, as well as the impression of 'shady' conduct when a technician abruptly left after a dispute. The company's review management, particularly the emphasis on displaying only 5-star reviews, is also brought into question.
The positive experiences with Expert Locksmith Philadelphia are characterized by the company's capacity to deliver prompt and effective service. Customer testimonials frequently cite rapid response times, and the ability to offer immediate help is particularly lauded when it comes to vehicle lockouts. There are strong indications that the locksmiths possess the technical skills necessary to perform tasks like creating new keys without causing damage to the vehicles. Proactive communication and coordination prior to service calls also contribute positively to user experiences, ensuring that wait times are minimized. Moreover, customers have noted the locksmiths' willingness to provide service in challenging conditions, highlighting reliability as a key trait.
The negative feedback for Expert Locksmith Philadelphia centers on several operational aspects which customers consider unsatisfactory. The most pressing issue appears to be a lack of pricing integrity, where customers encounter a notable gap between quoted prices and the actual cost at the time of service; this raises concerns over hidden fees and unclear billing practices. A recurring theme involves technicians’ preference for drilling locks over attempting non-destructive entry methods, suggesting a possible shortfall in expertise or customer-centric service approach. Further critique is aimed at the professionalism of the locksmiths, referring to unbranded vehicles, absence of identification, and unconventional payment demands. These elements collectively hint at a potential erosion of trust among customers.
Some customers have reported discrepancies between quoted prices and the final charges, suggesting that the pricing policy may not always be transparent. It is advisable to request a detailed quote and clarify potential additional costs beforehand.
While credit card payments have been refused in some cases, based on a customer review, payment through Venmo has been accepted. It's recommended to discuss payment methods with the technician before service is rendered.
Multiple reviews have mentioned a preference for drilling locks by the technicians, which might indicate a less frequent use of non-destructive methods. It's important to inquire about the available options for your specific situation.
Locksmith Services in PhiladelphiaHere at Expert Locksmith Philadelphia, we’ve been servicing and providing unbeatable service in the Philadelphia area for over 20 years! We have a team of licensed and trusted pros that will get the job done quickly and properly. Our equipment and tools are all state of the art. We’re licensed to operate in the state of Pennsylvania and love to do right by our clients.
