Mile End Park Leisure Centre and Stadium appears to offer a diverse array of facilities suited for a variety of users, from athletes to families seeking recreation in an urban park setting. Reviews indicate a general satisfaction with the park's offerings, such as the lake, the Ecology Park, and the Art Pavilion, enriching the community with its blend of nature, culture, and sports. However, specific critiques are made regarding the swimming facilities. Repeated concerns about cleanliness and maintenance suggest a need for improved management. The swimming pool has been reported as reasonably clean, but customers have noted cluttered poolside areas, dirty changing cabinets, and unsanitary shower facilities. Additionally, staff professionalism at the reception has been called into question, indicating a possible area for human resources development. The varied customer experience suggests room for operational improvements, particularly within those areas directly impacting visitors' hygiene and satisfaction levels.
Positive feedback for Mile End Park Leisure Centre and Stadium centers around the park's ambience and accessibility. Its location provides a pivotal escape within East London, fostering tranquility with its lake, and simultaneously promoting diverse activities for all age groups. The Ecology Park and Art Pavilion contribute to the venue's appeal, enriching the community with educational and cultural experiences. The family-friendly environment, complete with a play area and skate park, along with the accessibility from public transport, amplifies the park's allure. A track managed by a helpful and professional team is also amongst the facility's strengths, with users recommending booking ahead for a cost-effective experience. Swimming experiences can also be positive, with some users citing clean changing rooms and satisfactory water temperature while emphasizing the convenience of mobile app booking.
Negative feedback primarily revolves around the swimming facility's shortcomings. In particular, customers have cited the presence of hair in the pool, clutter around the pool area from personal belongings, and overall cleanliness concerns in the changing and shower areas. There's a significant indication of the need for better facility management and housekeeping routines. The absence of child-friendly services within the gym and misleading or outdated information provided by customer service prove challenging for patrons with children. Additionally, some customers have reported substandard quality of the astro pitches leading to safety concerns. Finally, during peak times, poor staff conduct has been noted at the reception, potentially tainting the overall customer service reputation.
Yes, Mile End Park Leisure Centre caters to families with children, offering a well-designed play area and a smaller swimming pool recommended for young children and families.
Yes, experienced swimmers can use the main pool, which offers a spacious area. Swimmers may need to complete a 25-meter swim test to ensure safety before accessing the deeper end.
To save time, customers are advised to download the Better app to book sessions in advance and possibly gain direct entry using a code, thereby bypassing front desk queues.
400-metre athletics track, pitches, sports hall, group exercise studio, gym, and two swimming pools.
