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Livingstone House Reviews Summary

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Rehab Centres | Birmingham

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290 Mansel Rd, Birmingham B10 9NN

Trustguide Rating

TrustScore®
A+
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D
F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Livingstone House?

As of Apr 15, 2024, 45 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Livingstone House's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 15, 2024
Last updated
April 15, 2024

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Livingstone House's customer reviews analysis

The aggregated customer reviews for Livingstone House suggest a predominantly positive reputation, characterized by a high level of personal commitment from the staff, quality care, and a supportive communal environment. Multiple testimonials commend specific staff members such as Paul Madan for exceptional support and empathy, particularly during pre-admission phases and in maintaining family communication. The therapeutic community at Livingstone House seems to be both a cornerstone of their treatment approach and a highlight in the client experiences. Clients often referred to the environment as family-like, and many expressed a sense of belonging that supported their recovery. Recurrent mention of life-saving interventions, regained wellness, and successful detoxification indicate a strong therapeutic efficacy from the perspective of clients. However, an outlier review alludes to grievances about the facility's maintenance and perceived value for cost, suggesting an area that may need attention. Overall, the consensus infers that Livingstone House provides effective treatment and a caring environment for individuals dealing with addiction.

Positive Feedback

Client feedback for Livingstone House consistently heralds several positive aspects. The personalized care provided by staff is routinely praised, with reviewers noting exceptional support throughout their or their family member's treatment journey. The staff's experience with and understanding of addiction play a significant role, as clients feel this enhances the relevance and impact of the care. The compassionate and caring approach from the staff appears to foster a family-like atmosphere, which is mentioned as a vital factor in clients' comfort and integration into the treatment process. The long-term effectiveness of the programs in instigating positive life changes is also highlighted, with clients mentioning sobriety milestones and improved life quality post-discharge as testaments to the center's efficacy.

Concerns and Threads

While overwhelmingly positive, the reviews for Livingstone House do include criticism that could point to areas for improvement. One review details dissatisfaction with the facility's maintenance and contends that the treatment did not provide good value for the cost incurred. The client perceived the center as profit-oriented and felt their experience lacked the human touch anticipated. This contrasts sharply with the overall positive feedback regarding staff interaction and care quality and suggests that not all experiences meet the same standard. It's crucial for Livingstone House to investigate such inconsistencies to maintain their otherwise strong reputation.

Frequently asked questions about Livingstone House

What kind of support can families expect when their loved one is admitted to Livingstone House?

Families can expect thorough communication and support from the staff at Livingstone House. The team frequently reaches out to family members to keep them informed of their loved one's progress. Staff members prioritize building a trusted relationship with the patient and by extension, with their families, ensuring transparency and involvement throughout the treatment process.

What is the atmosphere like at Livingstone House for clients undergoing treatment?

The atmosphere at Livingstone House is often described as family-like and supportive. Clients report feeling welcomed upon admission and appreciate the sense of belonging and community fostered by staff members. This supportive environment is central to the treatment and recovery process according to client reviews.

Is there personalized care available at Livingstone House?

Yes, personalized care is a hallmark of the treatment at Livingstone House, as noted in various client testimonials. Clients mention individualized support from staff, including the keyworkers and the chef who caters to specific dietary needs. The personalized approach extends to aftercare, with continued guidance and support post-treatment.

Recent customer reviews and testimonials for Livingstone House

Livingstone House
Lauren McDade
5-Star
6 months ago
I would like to express myself and family’s extreme gratitude for Paul Madan and the whole team at Livingstone House who have helped us and my brother through a very tough time. Paul was constantly in touch with myself and my brother before he entered Livingstone house. This was a very traumatic time for all of us and Paul constantly put us at ease. He went over and above what I would assume his responsibilities are as he was even in touch with me when he was on annual leave to check how my brother was. He also managed to give me and my sister a laugh through a very sad time by singing us the Flower of Scotland he’s got some voice! Big huge thanks to the whole team at Livingstone House again for everything we don’t know what we would have done without them.
Livingstone House
jon gray
5-Star
6 months ago
I went there on 2nd October 2023 for a 7 day alcohol detox, I could not stop on my own. All the staff were caring and professional my brothers (peers) fantastic! As I write this I am 10 days sober early days. But already have a sponsor now I’m home. Livingstone house saved my sanity and my life. Just be open and honest. One day at a time.
Livingstone House
Zach Neary
5-Star
a week ago
They rushed me in and took over 11 thousand for 8 weeks from me plus a extra 500 to take me to see my boy be born however none of that happened I had it's a poorly maintained facility after all the money they make they can't even treat you like a human Just being honest it's strict but it's not right and just another way of making money from the drugs trade
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Livingstone House's customers had a positive experience.

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Livingstone House

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
45
reviews
Excellent
Good
Average
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Poor
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About Livingstone House

Rehab Centres
Livingstone House offers a residential drug and rehabilitation programme for men aged 18-64. Residents participate in a 12 Step Recovery Programme, that is tailored to their needs. Support is not just geared towards abstinence, but designed to meet each individual’s mental, spiritual and emotional needs too.
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